Revenues and Benefits Advisor (12 Month FTC)

www.findapprenticeship.service.gov.uk - Jobboard; Tees Valley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local council authority in Tees Valley is seeking a full-time Revenues and Benefits Advisor for a 12-month temporary contract. The role involves providing high-quality advice to customers regarding Benefits, Council Tax, and Business Rates, with an emphasis on customer service and effective communication. The position offers comprehensive benefits, including 32 days annual leave and access to a pension scheme.

Benefits

32 days Annual Leave plus Bank Holidays

Access to Local Government Pension Scheme

Flexible working arrangements

Generous Maternity, Paternity, and Adoption Leave

Access to training and development

Discounts via employee benefit app

Qualifications

• Approximately 1 year of recent experience working with customers in a busy environment.
• Confident yet sensitive approach to customer service.
• Effective liaison with external agencies.

Responsibilities

• Provide high-quality advice to Benefits, Council Tax, and Business Rates customers.
• Engage with customers face-to-face at the Town Hall.
• Manage communications through telephone and correspondence.

Skills

Customer service

Numeracy skills

Computer proficiency

Ability to work under pressure

Job description

Revenues and Benefits are seeking to recruit a full-time Revenues and Benefits Advisor for a 12-month temporary contract or internal secondment opportunity.

You will join the team responsible for providing high-quality advice to our Benefits, Council Tax, and Business Rates customers via telephone, face-to-face at the Town Hall, and through correspondence.

Applicants should have approximately 1 year of recent experience working with customers in a busy and challenging environment. A confident yet sensitive approach to customer service, the ability to work under pressure to meet tight deadlines, numeracy skills, effective liaison with external agencies, and experience of using computers are also required.

For detailed information on this role, please refer to the attached Role Profile and Supporting Documentation.

For an informal discussion, please contact Lorraine Rowell, Deputy Revenues and Benefits Manager, at 01325 406501.

The rewards of working at Darlington Borough Council extend beyond salary, including numerous benefits such as:

1. 32 days Annual Leave plus Bank Holidays, with the option to purchase additional leave (pro-rata for part-time).
2. Access to the Local Government Pension Scheme with options for Additional Voluntary Contributions.
3. Flexi-time scheme and flexible working arrangements.
4. Generous Maternity, Paternity, and Adoption Leave schemes.
5. Staff equality forums and wellbeing initiatives.
6. Green Car Leasing Scheme and Cycle to Work Scheme.
7. Access to training, learning, and development opportunities.
8. Physiotherapy and confidential counselling services.
9. Discounts through the Dolphin Centre Fit for Life, local and national retailers, and the Vivup employee benefit app.
10. Arriva Employee Travel Club and other benefits.

For the full range of benefits, visit our Why work for us webpage, which includes our Total Reward Booklet and Employee Benefit Video.

Learn more about us and our team by visiting the Jobs and Careers homepage.

General Information for Applicants:

For questions about applying or the application process, contact the HR Support team at 01325 403217 or [e-mail].

If you experience issues with the NE Jobs website, such as login or account problems, contact [e-mail] or use the contact form at Northeast Jobs Contact.

Applicants will receive email correspondence from [e-mail]; please check your email and Junk folder for updates. Ensure all application information is accurate and truthful, acknowledging that AI tools may be used but submissions must reflect your own experience.