Revenue Protection Officer

First Group; Bristol; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading transport company seeks a Revenue Protection Officer for a full-time role in Bristol. The ideal candidate will conduct investigations to prevent financial losses, ensuring passengers receive fair treatment while maintaining high standards of customer service across the West of England bus network.

Benefits

Simply Health & Smart Health benefits

Discounted train travel after 6 months

Free bus pass

Cycle to work scheme

25 days' holiday + bank holidays

Pension scheme with discounted shares

Flexible working hours

Qualifications

• Proven experience in a customer facing environment.
• Ability to manage stress and maintain professionalism.
• Experience in working within a small, effective team.

Responsibilities

• Conduct thorough investigations to minimize financial losses.
• Interact with passengers and ensure valid tickets are issued.
• Document irregularities and perform necessary follow-ups.

Skills

Excellent numerical skills

Customer service skills

Excellent communication skills

Ability to work on own initiative

Flexibility in working patterns

Good knowledge of Microsoft Office

Ability to work in stressful situations

Tools

Microsoft Office

Android mobile apps

Job description

We have a fantastic opportunity for a Revenue Protection Officer to join our Revenue Protection team on a full-time permanent basis.

The successful candidate will carry out thorough, detailed investigation work to ensure minimal financial losses to the Company and support the Revenue Protection Manager by carrying out various revenue protection duties with the aim of reducing ticketless travel, fare evasion and internal fraud.

You will strive to uphold the high standards of First Bus at all times particularly when dealing with our customers face to face.

You are required to be a highly visible presence across the West of England bus network. Requirement to work flexibly as role includes both early and late finishes along with weekend and bank holiday shifts.

Requirement to travel to all locations across the West of Englandbus network.

Key Accountabilities

• Protect our revenue and ensure that all our fare paying passengers are fairly treated
• Ensure that drivers are issuing appropriately priced tickets and that customers travelling on buses are in possession of a valid ticket or pass
• Withdraw fraudulently used passes or tickets from passengers and complete appropriate withdrawal paperwork
• Accurately record details of all buses boarded and ticket checks carried out and to report irregularities found
• Interact with both passengers and drivers in a friendly, calm and professional manner, offering assistance when required
• Provide excellent customer service both on buses, on street and at bus stations / interchanges
• Issue the appropriate notices to passengers found without possession of a valid ticket or pass
• Liaise with Depot Managers, Police and external stakeholders as necessary
• Undertake any additional duties as requested by the Revenue Protection Manager.

Experience/Skills

Essential:

• Excellent numerical skills
• Ability to work on own initiative
• Excellentunderstanding of written and spoken English
• Provenexperience of working in a customer facing environment
• Excellent timemanagement
• Experience in working within a small, effective team
• Good knowledge of Microsoft Office and Android mobile apps
• Ability towork in stressful situations maintaining a calm and professional approach
• Flexible approach toworking pattens
• Excellentcommunication skills

Desirable:

• Previous revenue protection experience
• Ability to create and embed new ideas and take ownership for that action
• Experience of writing and submitting reports
• Experience in confrontation management

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers24hr, 365 days a year mental healthsupport
• We are also committed to your financial wellbeing, and we offer a platformwith many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months serviceas well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.