Revenue Protection & Debt Control Lead (Field-Based)

Centrica plc; England; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

British Gas, part of Centrica, is seeking a Senior Debt & Revenue Protection Officer in Cheshire & Staffordshire. The role is field-based and home-based, requiring a full UK driving licence and a pragmatic, customer-focused approach.

You will assess customer situations, prevent theft, and support vulnerable customers with safe, fair outcomes. Join a team focused on responsible debt management, welfare considerations, and delivering clear, empathetic guidance while meeting regulatory requirements

Qualifications

• Experience in energy sector understanding (technical and commercial)
• Ability to communicate effectively at different levels
• Demonstrated empathy and understanding of customer circumstances
• Strong fact-finding to present all solutions to customers
• Excellent questioning to achieve the right outcome

Responsibilities

• Visit customer premises to assess situation and needs
• Identify and address welfare and safety concerns
• Conduct metering work and assist with meter removal where trained
• Investigate energy theft and ensure accounts reflect readings
• Present payment options and support customers in choosing options
• Document findings and communicate clearly to customers
• Maintain safety-first approach and uphold brand image

Skills

Customer communication

Empathy

Fact-finding

Investigative skills

Negotiation

Job description

British Gas, part of Centrica, is seeking a Senior Debt & Revenue Protection Officer in Cheshire & Staffordshire. The role is field-based and home-based, requiring a full UK driving licence and a pragmatic, customer-focused approach.

You will assess customer situations, prevent theft, and support vulnerable customers with safe, fair outcomes. Join a team focused on responsible debt management, welfare considerations, and delivering clear, empathetic guidance while meeting regulatory requirements