Revenue Operations Manager

Journey Further; Leeds; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Pension 4%

Private health insurance

Enhanced parental leave

25 days leave

Christmas shutdown

Home working allowance

Job summary

Journey Further in Leeds is seeking a Billing Manager to own the end-to-end client contract lifecycle, drive accurate revenue scheduling, invoicing alignment and retainer tracking.

You will lead daily operations, deliver regular revenue reports, collaborate with sales, client services and finance, and implement process improvements across the revenue cycle.

Qualifications

• 3+ years in business, operations, finance or account management.
• Part qualified in AAT/ACA/ACCA/CIMA.
• Experience as billing manager or revenue coordinator.
• Experience with CRMs and accounting tools.

Responsibilities

• Oversee end-to-end client contract lifecycle including revenue scheduling, invoicing, retainer tracking and revenue recognition.
• Deliver monthly recurring revenue and pipeline reports for leadership.
• Transition won deals to active accounts with clear handoff processes.
• Provide day-to-day operational leadership ensuring compliance with processes and data entry standards.
• Maintain client, deal and revenue records and perform regular data audits.
• Identify churn risks and revenue leakage early.
• Document billing rules, templates, workflows and SOPs; train new team members.
• Identify opportunities to automate revenue-cycle tasks.

Skills

Billing management

Revenue reporting

Team leadership

Process improvement

Data accuracy

CRM systems

Education

3+ years in business/finance or account management; part qualified in AAT/ACA/ACCA/CIMA

Tools

CRM software

Accounting software

Project management tools

Job description

What you will do

• Oversee the end-to-end client contract lifecycle, ensuring accurate revenue scheduling, invoicing alignment, retainer tracking and timely revenue recognition
• Deliver clean, regular reporting on monthly recurring revenue, account health, billing accuracy and pipeline status for leadership
• Streamline the transition from won deal to active account, establishing clear handoff procedures between business development, client services and finance
• Provide day-to-day operational leadership to ensure teams adhere to commercial processes, contract terms and data entry standards
• Manage client contract lifecycles, including renewals, upsells, scope adjustments and rate cards
• Reconcile monthly billing, retainers and project milestones against active client agreements
• Maintain accurate client, deal and revenue records within the agency CRM and billing systems, conducting regular audits to ensure data integrity
• Monitor account health metrics, identifying risk of churn or revenue leakage early
• Develop and maintain operational documentation, including billing rules, contract templates, workflow guidance and standard operating procedures, while training new team members on commercial processes and systems
• Identify opportunities to automate manual administrative tasks across the revenue cycle

• Comfortable managing client contracts, retainer structures and revenue reporting
• Proven ability to guide teams, keep people accountable to processes and manage daily operations smoothly
• Meticulous oversight when reviewing client agreements, billing details and data accuracy
• A clear, practical approach to untangling process bottlenecks and resolving billing or workflow friction
• Ability to collaborate easily across sales, client account leads and accounting teams
• Experience managing teams, projects or operational workflows
• Hands-on experience as a billing manager, revenue coordinator or handling client contracts, retainer billing, and invoicing (b2b or agency setting strongly preferred)
• Demonstrated experience using CRMs, project management tools, accounting tools or revenue management systems
• QBE 3+ Years - Practical background in business, operations, finance or account management showing strong commercial handling. Part qualified in AAT, ACA, ACCA, CIMA

Pension - Matched up to 4%

Health - Private medical insurance

Family - Enhanced maternity, paternity & adoption pay

Flexibility - 25 days annual leave, Christmas shutdown and home working allowance