Revenue Operations Executive

Trust Payments; Bromley; Hybrid; GBP 36,000 - 46,000; Full time

Benefits offered by this job

Flexible work arrangements

Mental health resources and wellness

Annual leave and volunteering

Pension scheme and healthcare

Life assurance

Job summary

Trust Payments is seeking a Revenue Operations Executive in Bromley, operating in a hybrid setup. You will support the Sales teams, manage tickets, and maintain data quality in CRM systems to ensure a smooth sales journey from initial engagement to onboarding.

You will collaborate with Operations, Underwriting, Risk, Product, and Customer Success to unblock opportunities and drive process improvements in a fast-paced fintech environment.

Qualifications

• Experience in an administrative, operational, or customer-facing role is desirable.
• Strong organisational skills with ability to manage multiple tasks.
• High attention to detail and accuracy.
• Proficient in Microsoft Office; CRM systems guidance is a plus.
• Clear written and verbal communication skills.
• Willingness to learn CRM systems; Salesforce experience is advantageous.

Responsibilities

• Partner with sales teams to drive activity across the full sales lifecycle.
• Manage and resolve incoming tickets via Zendesk within SLAs.
• Handle ticket requests professionally with thorough responses.
• Coordinate customer documentation and commercial approvals for new business.
• Maintain accurate opportunity and customer data in Salesforce and other systems.
• Collaborate with Operations, Underwriting, Risk, Product, and Customer Success to progress opportunities.
• Monitor opportunities, identify blockers, and drive resolution with relevant teams.
• Participate in meetings and follow up on actions.
• Develop and maintain process documentation and internal guidance.

Skills

Administrative support

Organisational skills

Attention to detail

Microsoft Office

CRM systems

Clear communication

Team collaboration

Tools

Zendesk

Salesforce

Microsoft Excel

Job description

Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.

We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.

We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.

Find out more at www.trustpayments.com.

Trust Payments has an exciting opportunity for a Revenue Operations Executive to join their team.

Location: Bromley, Hybrid

Salary: Competitive + Benefits

How will you make an impact in this role?

The Role:

The Role The Revenue Operations team plays a central role in driving the success of our Commercial, Partnership, and Account Management teams - ensuring commercial opportunities progress efficiently from initial engagement through to onboarding.

As a Revenue Operations Executive, you will take ownership of day-to-day operational processes that keep the Sales team running effectively. You will coordinate activities, maintain accurate records, and ensure customers experience a seamless journey throughout the sales cycle. This is an excellent opportunity to build a career within a fast-paced fintech environment.

What We Expect of You, Day To Day:

• Partner with Direct and Partner Sales teams to drive activity across the full sales lifecycle
• Manage and resolve incoming tickets via Zendesk, ensuring requests are addressed within agreed SLAs, accurately categorised, prioritised, and escalated where appropriate
• Apply strong attention to detail when handling ticket requests, ensuring responses are thorough, accurate, and professional
• Coordinate customer documentation, internal approvals, and commercial administration for new business
• Maintain accurate opportunity and customer data within Salesforce and other commercial systems
• Engage with internal departments - including Operations, Underwriting, Risk, Product, and Customer Success - to progress opportunities efficiently
• Monitor open opportunities, identify blockers, and drive resolution with the relevant teams
• Contribute to internal meetings and take ownership of follow-up actions
• Develop and maintain process documentation and internal guidance materials
• Build a solid understanding of Trust Payments' products, services, and commercial processes
• Ensure Sales teams have access to up-to-date collateral and supporting documentation
• Contribute to team projects and initiatives focused on improving processes and operational efficiency

Qualifications

• Some experience in an administrative, operational, or customer-facing role is desirable, though not essential
• Strong organisational skills with the ability to manage and prioritise multiple tasks effectively
• High attention to detail and a commitment to accuracy
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint
• Clear written and verbal communication skills
• A willingness to learn CRM systems; prior experience with Salesforce is an advantage
• Ability to thrive in a collaborative team within a fast-moving environment

Personal Attributes

• Curious and motivated to grow within a commercial environment
• Takes initiative and drives solutions to day-to-day challenges
• Methodical and well-organised in approach to work
• Works effectively across departments and at all levels of the business
• Adaptable and open to change
• Committed to delivering high-quality work and continuously improving

We offer comprehensive benefits to support our team members and their families' well-being. Our robust benefits package includes (subject to local office benefits policy):

• Be part of a dynamic, market-leading Fintech experiencing rapid growth
• Flexible work arrangements tailored to role requirements and business needs
• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
• Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
• Robust compensation package, including pension scheme, healthcare plans, and life assurance
• Regular corporate events fostering team cohesion and company culture
• Diverse company culture and global working environment
• Continuous professional development and career advancement opportunities
• Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Get a glimpse into the exciting world of Trust Payments through:

• Our LinkedIn Life Pages

Automated Assessment Notice

Trust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions.

Additional Information:

Trust Payments is an Equal Opportunities Employer

We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn't work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.