Revenue Operations & CRM Manager (m/f/d)

Northern Data Services (UK) Limited; Greater London; Hybrid; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Home office flexibility

Hardware provided for HPC/GPUs

Sustainability initiatives

Job summary

Northern Data is seeking a Revenue Operations & CRM Manager to own the systems, data and process backbone of the revenue engine, including the CRM platform, pipeline data integrity, and forecasting/reporting infrastructure.

In this role you will administer HubSpot (Salesforce experience welcomed), define data governance, optimize quote-to-cash, build real-time dashboards, and align finance with sales through integrated systems and adoption across the commercial team.

Qualifications

• 5+ years in Revenue or Sales Operations with CRM focus.
• Hands-on HubSpot admin; Salesforce experience welcome.
• Experience with B2B tech/services and long sales cycles.

Responsibilities

• Own CRM system as the system of record across the revenue lifecycle.
• Define data governance, field definitions, and pipeline stages.
• Design and improve quote-to-cash processes; drive pipeline hygiene.
• Build forecasting models and real-time dashboards; provide leadership visibility.
• Integrate CRM with billing/finance and drive user adoption across the commercial team.
• Collaborate with Finance/FP&A for monthly and quarterly revenue reporting inputs.
• Identify bottlenecks and streamline revenue-related processes.

Skills

HubSpot CRM

Salesforce

CRM administration

Forecasting

BI tools

Data governance

Pipeline management

Education

Bachelor's degree in Business, Finance, Economics, or related field

Tools

Power BI

Tableau

Job description

Job Description We are seeking a Revenue Operations & CRM Manager to own the systems, data and process backbone of the revenue engine the CRM platform, pipeline data integrity, and forecasting/reporting infrastructure so the business has accurate, scalable revenue operations as the GPU estate and customer base grow.

YOUR RESPONSIBILITIES

CRM Ownership · Full administration of the CRM system (HubSpot) as the system of record for the full · revenue lifecycle, from lead/RFP intake through opportunity management and · renewal · Define and enforce data governance standards: field definitions, pipeline stages, · deal hygiene rules · Evaluate, integrate, and manage supporting RevOps tools (e-signature, billing/usage · metering integrations, BI tools) to give full visibility into the revenue funnel Revenue Operations Process · Design and continuously improve the quote-to-cash process across the commercial team · Own pipeline hygiene standards and drive adoption across the Commercial function · Identify and resolve process bottlenecks across the revenue cycle · Collaborate with Head of Contracts and Commercial Finance to operate efficient deal desks Forecasting & Reporting Infrastructure · Build and maintain forecasting methodology and pipeline coverage models suited to long-cycle, high-value GPU capacity and colocation deals · Build dashboards and reports giving leadership real-time visibility into pipeline health, forecast accuracy, and revenue trends · Provide self-serve reporting to reduce ad hoc data requests from leadership Systems Integration & Enablement · Integrate CRM with billing and finance systems to remove manual reconciliation between systems · Train and drive CRM/process adoption across the commercial team · Serve as the operational liaison to Finance/FP&A for monthly and quarterly revenue reporting inputs

YOUR QUALIFICATIONS

5+ years of experience in Revenue Operations, Sales Operations, or Business Operations, with deep, hands-on CRM administration experience (HubSpot strongly preferred; Salesforce also relevant) not just usage as an end user · Experience in B2B technology, cloud/infrastructure, data center, or other complex long-sales-cycle enterprise environments; exposure to GPU cloud, neocloud, or HPC commercial models is a strong plus · Strong command of forecasting methodology, pipeline management, and revenue analytics, with fluency in BI/reporting tools (Power BI, Tableau, or equivalent) · Working knowledge of usage-based/consumption billing models · Strong process-design instincts and comfort driving adoption across a small, senior commercial team · Bachelor's degree in Business, Finance, Economics, or a related field KPIs for Success · CRM data quality and adoption rate (e.g., % of open opportunities with complete up-to-date fields) · Forecast accuracy (variance between forecast and closed revenue) · Pipeline coverage ratio against target, by segment · Reduction in manual reconciliation time and ad hoc reporting requests

KPIs for Success

• CRM data quality and adoption rate (e.g., % of open opportunities with complete up-to-date fields)
• Forecast accuracy (variance between forecast and closed revenue)
• Pipeline coverage ratio against target, by segment
• Reduction in manual reconciliation time and ad hoc reporting requests

WHAT WE OFFER

• Best-in-class partners: The best work with Northern Data. This means a knowledge and time advantage from which your career and our customers benefit equally.
• Green by heart: Sustainability is at the core of Northern Data. With us, you actively work on the carbon neutrality of datacenters worldwide. Beginning with our infrastructure and continuing with the solutions for our clients, we work towards a green future.
• Home Office facts: Work with our international and virtual team flexible from home. And of course, your hardware wishes will be fulfilled to make your ideas for next level HPC come true.

With us, you will work towards the future of HPC: From new, sustainable building methods for data centers to cooling concepts to software solutions for accelerated compute. Your approaches count: In official exchange formats or spontaneously at the coffee machine. At Northern Data, it's the best idea that counts - not the hierarchy. We’re looking forward to getting your inputs! You make the difference in the company: Unlike in established corporations, at Northern Data you will really help shape things. From implementing new departments, to optimizing processes and culture.

At Northern Data we have regular wellbeing initiatives that are designed to promote wellness, diversity, inclusion, and much more, ensuring a supportive and enriching environment for our global team.

Northern Data Group is a leading provider of full-stack AI and High-Performance Computing (HPC) solutions, leveraging a network of high-density, liquid-cooled, GPU-based technology to enable the world’s most innovative companies.

Together with our partners, we are passionate about the potential of HPC to drive both technological and societal transformation.