Revenue Excellence Engagement Lead

Spaulding Ridge; Greater London; On-site; GBP 100,000 - 140,000; Full time

Job summary

Spaulding Ridge is seeking an Engagement Lead to join our Revenue Excellence practice in Europe. You will oversee relationships with enterprise clients while leading the successful delivery of Salesforce, CLM, and adjacent business transformation engagements.

This role entails leading delivery across complex client engagements, strengthening long-term enterprise relationships, and identifying growth opportunities across functions, business units, and regions.

Qualifications

• Proven experience as an engagement lead, project manager, or client relationship manager in tech or professional services.
• Experience delivering Salesforce, CLM, or related cloud-based solutions.
• Strong communication and stakeholder management skills.
• Ability to lead cross-functional teams and manage client expectations.

Responsibilities

• Build and maintain trust-based relationships with major enterprise clients.
• Understand client processes to tailor solutions and deliver value.
• Expand relationships by identifying value-added opportunities.
• Advise on Salesforce, CLM and related tech solutions.
• Lead multi-disciplinary internal teams and manage resources effectively.
• Ensure timely delivery of products, services and milestones.
• Serve as primary bridge between clients and internal teams.
• Manage escalations and maintain client trust.
• Collaborate with Sales to drive new engagement opportunities.
• Provide status updates and forecasts using key metrics.

Skills

Engagement lead

Project management

Stakeholder management

Cloud-based solutions

Tools

Salesforce

CLM platforms

Cloud-based applications

Job description

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.

At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.

What You Will Do and Learn

We are seeking an Engagement Lead to join our Revenue Excellence practice in Europe. In this role, you will oversee relationships with enterprise clients while leading the successful delivery of Salesforce, CLM, and adjacent business transformation engagements.

This role is responsible for leading delivery across complex client engagements, strengthening long-term enterprise relationships, and identifying opportunities for growth across functions, business units, and regions.

Key Responsibilities

• Build and maintain strong, trust-based relationships with a portfolio of major enterprise clients.
• Develop a deep understanding of client business processes, priorities, and requirements to deliver tailored, meaningful solutions.
• Expand relationships with existing clients by proactively identifying and proposing value add opportunities.
• Advise clients on Salesforce, CLM, and related technology solutions
• Lead multi-disciplinary internal teams, effectively deploying resources while supporting team members’ development and progression.
• Ensure timely delivery of products, services, and project milestones in alignment with client expectations and engagement goals.
• Act as the primary communication bridge between clients and internal teams, ensuring alignment, clarity, and transparency.
• Address client issues quickly and strategically, managing escalations and maintaining strong client trust.
• Partner with Sales and Account teams to identify and drive new engagement opportunities that support long‑term client growth.
• Prepare and deliver regular status updates, performance insights, and forecasts using key account metrics for both internal and external stakeholders.

What You Bring

• Proven experience as an engagement lead, project manager, or client relationship manager within technology or professional services.
• Strong background in solution delivery, with experience shaping client outcomes based on business needs.
• Experience delivering solutions centered around Salesforce, CLM platforms, or related cloud‑based applications.
• Exceptional communication, stakeholder management, and interpersonal skills, with the ability to influence across all organizational levels.
• Strong problem‑solving abilities and confidence navigating negotiations and challenging client scenarios.

Spaulding Ridge’s Commitment to an Inclusive Workplace

When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.

At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.

The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to our VP of Human Resources, Cara Halladay ( [e-mail] ). Requests for reasonable accommodation will be considered on a case‑by‑case basis.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.