Revenue Control Officer (RCO) - Part-time, 20hrs p/w, Mon-Fri, 16:15-20:15) - Blackfriars

Govia Thameslink Railway; London; On-site; GBP 80,000 - 100,000; Part time

Job summary

Join a leading railway company as a Revenue Control Officer in London. This part-time position is essential for ensuring excellent customer experience while managing revenue protection and security. Ideal candidates will demonstrate a strong customer service ethos and the ability to work under pressure, contributing to a high standard of service.

Qualifications

• Passion for customer service.
• Ability to work under pressure.
• Local residence with independent transport.

Responsibilities

• Act as the first point of contact for customers.
• Ensure visibility and customer service.
• Protect revenue and provide security.

Skills

Customer Service

Adaptability

Integrity

Professionalism

Job description

Revenue Control Officer (RCO) - Part-time, 20hrs p/w, Mon-Fri, 16:15-20:15) - Blackfriars, London

Client:

Govia Thameslink Railway

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d443567dd798

Job Views:

39

Posted:

24.06.2025

Expiry Date:

08.08.2025

Job Description:

Do you have a passion for customer service?

We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will be the first point of contact for customers, making this a vital role in ensuring a positive experience.

Your main responsibilities include being visible, anticipating customer needs, revenue protection, customer service, security, and information provision. Working under pressure and maintaining high standards of courtesy and service are essential.

Ideal candidates will work accurately under pressure, think logically and creatively, and demonstrate honesty, integrity, and professionalism. Flexibility and adaptability to change are also important.

Note: Due to shift times, candidates should live locally and have access to independent transport to ensure punctuality, especially for early shifts. Roles may involve standing for long periods and working during weekends, nights, and bank holidays.