Revenue & Benefits Service Manager - Systems, Support & Control

Vivid Resourcing Ltd; England; On-site; GBP 45,000 - 55,000; Full time

Job summary

A forward-thinking public service provider is seeking an experienced professional to lead the Revenues & Benefits systems for two local authorities. The ideal candidate will have over 5 years of experience in managing Revenues or Benefits services, strong system understanding, and excellent leadership skills. This role is critical for ensuring smooth operations and compliance in service delivery. Join a supportive environment that values collaboration and flexibility.

Qualifications

• Minimum 5 years' experience managing Revenues or Benefits services.
• Proven ability to manage large-scale upgrades and system changes.
• Strong organisational and communication skills.

Responsibilities

• Lead the administration of core Revenues & Benefits systems.
• Oversee system security and user permissions.
• Coordinate system updates and performance reports.

Skills

Managing Revenues services

Understanding Revenues software systems

Team leadership

Problem-solving skills

Education

IRRV Technician qualification or equivalent experience

Tools

Data reporting tools

Job description

Overview

Are you an experienced Revenue & Benefits professional with a passion for systems, control, and service excellence? We are recruiting on behalf of a forward-thinking Revenues & Benefits Shared Service, supporting two dynamic local authorities. This senior-level contract role offers a unique opportunity to lead the systems, IT functions, controls, and support services at the heart of a high-performing shared service operation.

Responsibilities

• Lead the administration of core Revenues & Benefits systems, ensuring smooth operation across Council Tax, Housing Benefit, and Business Rates.


• Oversee system security, access controls, user permissions, and reporting functions.


• Coordinate system updates, testing, upgrades, and year-end processes across all platforms.


• Provide performance reports, contribute to audit processes, and drive continuous improvement.


• Manage relationships with software suppliers, internal IT, auditors, and key government agencies (e.g. DWP, VOA).


• Lead and support multi-disciplinary teams across sites, including customer support, visiting officers, and remote staff.


• Ensure full compliance with Data Protection, Gov Connect, and relevant statutory regulations.


• Deputise for the Head of Service and contribute to strategic service development.

Requirements

• Minimum 5 years' experience managing Revenues or Benefits services in a local authority environment.


• Strong understanding of Revenues & Benefits software systems and data reporting tools.


• Proven ability to manage large-scale upgrades, testing routines, and system changes.


• Experienced in team leadership, including hybrid/remote and field-based staff.


• Confident working with auditors, software providers, and central government departments.


• IRRV Technician qualification or equivalent experience is highly desirable.


• Strong organisational, communication, and problem-solving skills.

Why join us

Be a key leader in a critical public service shared between two progressive councils. Make a tangible impact on service delivery, compliance, and digital transformation. Work in a supportive, collaborative environment with the flexibility.

About Us

Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law