Revenue & Benefit Officer (3 Posts) - REQ04484 - 430372

North Lanarkshire Council; Motherwell; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

Join North Lanarkshire Council as a Benefits Processor, where you will play a vital role in processing various benefits claims. This hybrid position offers a competitive salary and a chance to work with a committed team focused on improving community welfare. Ideal candidates should possess relevant administration experience and a positive attitude toward public service.

Benefits

27 days of annual leave

6 public holidays

Access to various health and wellbeing benefits

Comprehensive learning and development opportunities

Qualifications

• Moderate relevant administration experience is required.
• Experience in dealing with the public is essential.
• Desirable qualifications include IRRV Benefits Technician or equivalent.

Responsibilities

• Process Housing Benefit and Council Tax Reduction claims.
• Handle Free School Meal and Blue Badge applications.

Skills

Microsoft Office

Good communication

Literacy skills

Numeracy skills

Positive attitude

Education

IRRV Benefits Technician

Tools

Open Revenues software

Job description

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC7 £29,180 - £31,737

Based in the Benefits Team between the Civic Centre, Motherwell, and working from home on our hybrid model, your responsibilities will include processing Housing Benefit and Council Tax Reduction claims, as well as Free School Meal and Blue Badge applications.

You should have moderate relevant administration experience and experience in dealing with the public.

Essential qualities include knowledge of Microsoft Office, good communication, literacy and numeracy skills, a positive attitude, and the ability to work independently and as part of a team.

Desirable qualifications and experience include an IRRV Benefits Technician or equivalent, experience with Open Revenues software, processing claims, and knowledge of document image processing.

The successful candidates will undergo a basic disclosure check provided by Disclosure Scotland.

Working here at North Lanarkshire Council

If you're considering a career with us, you'll be interested to know about our benefits, including health and wellbeing, financial, and family benefits. These include 27 days of annual leave, 6 public holidays*, and access to various other benefits. Further details are available at Work Well NL. We also offer comprehensive learning and development opportunities through our LearnNL academy to support your career growth.

For more information on careers in local government, visit the MyJobScotland career hub.

North Lanarkshire Council supports flexible working and operates a Smarter Working Policy.

Click here to see our Recruitment Charter.

*Casual/sessional roles receive 12.1% of the hourly rate for each hour worked, covering annual leave and public holidays. Payment is only for hours worked.

We are a Disability Confident Leader, offering a guaranteed interview to disabled applicants who meet the essential criteria.

We support service personnel, veterans, and their families through the Armed Forces Community Covenant, offering guaranteed interviews for eligible candidates.

North Lanarkshire Council is committed to #KeepingThePromise, providing guaranteed interviews for care-experienced individuals who meet the job criteria.

Our vision is for North Lanarkshire to be the place to live, learn, work, invest, and visit. We recognize the importance of work to wellbeing and support fair work principles, which promote effective voice, fulfillment, opportunity, respect, and security.

Alternative application packs in formats such as Large Print, Braille, and Audio can be requested by calling 01698 403151.

Easy Read documents explaining the process and selection stages are available at Easy Read - My NL.

***PLEASE NOTE: WE DO NOT ACCEPT CVs IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED, YOU MUST SUBMIT A COMPLETED APPLICATION FORM. CVs WILL BE DISREGARDED.***