Reuse Shop Supervisor

SUEZ Recycling; Walsall; On-site; GBP 35,000; Full time

Job summary

A sustainability-focused company in Walsall is seeking a Reuse Shop Supervisor to manage the collection, repair, and sale of donated items. You will lead a dedicated team to deliver great customer service and achieve sales targets. Essential qualifications include experience in retail and strong interpersonal skills. Competitive salary, benefits, and support for professional development offered.

Benefits

Up to 3% bonus

Company pension

Professional development support

Qualifications

• Experience in retail and online selling platforms is essential.
• Strong customer service skills are required.
• Knowledge of stock control and inventory management is necessary.

Responsibilities

• Manage collection, repair, and resale of items.
• Lead a team to deliver excellent customer service.
• Create engaging product listings.

Skills

Retail experience

Customer service

Stock control

IT skills

Job description

Are you passionate about sustainability and retail? Join us as a Reuse Shop Supervisor and lead the way in giving items a second life!

Responsibilities include:

• Manage the collection, repair, and resale of recovered and donated items, both in-store and online.
• Lead and motivate a small team of staff and volunteers to deliver excellent customer service and achieve sales targets.
• Ensure all items meet quality, safety, and trading standards before sale.
• Create engaging online listings, advertisements, and product descriptions to attract customers.
• Maintain accurate stock control and inventory systems.
• Build positive client relationships and support business plans to grow reuse in the region.
• Use profit and loss (P&L) analysis to achieve financial and operational goals.

We encourage and welcome discussions around flexibility requests for this role. Working pattern will be 5 days per week. Weekend work will be required on a rota basis.

Requirements:

• Experience in retail and online selling platforms.
• Strong customer service skills.
• Knowledge of stock control and inventory management.
• Familiarity with health and safety and trading standards in a retail setting.
• Confident IT skills for creating product listings and managing stock.
• Ability to lead, support, and motivate a diverse team.

About Us:

SUEZ recycling and recovery UK is a forward-thinking company recognised as one of the top places in the UK to work. We are proud of the fantastic opportunities for personal growth and development we offer our people. As we continue to develop and grow, you can play an important part in the essential work we are doing to make businesses and communities more sustainable.

What We Offer:

With a raft of benefits, family-friendly policies and excellent remuneration packages, there's never been a better time to join SUEZ recycling and recovery UK. A friendly and supportive place that you will love to work in, we believe creativity, clear communication and our drive for excellence are the keys to our success. If you share our thinking - and have the qualities we're looking for - you could play a big part in our dedicated team.

Benefits:

We offer a salary of £34,729 (pro-rated for 42.5 hours per week) plus up to 3% Bonus (~£1,041), Company Pension (3% employer contributions). That's a total package of up to £35,770 at the time of joining, alongside support for your ongoing professional development.