Returns / Warranty Co-ordinator

Centric Talent; Epping Forest; On-site; GBP 26,000; Full time

Job summary

A leading supplier of bathroom products is seeking a Returns / Warranty Co-ordinator to manage warranty claims and maintain stock records at their warehouse in Waltham Abbey. This full-time position requires excellent communication skills and attention to detail. The role involves working closely with various teams to resolve issues and ensure customer satisfaction. Candidates should have a positive outlook and the ability to work under pressure.

Benefits

23 days holiday, increasing to 25 after 3 years

Qualifications

• Full understanding of all company procedures and requirements.
• Excellent product knowledge.
• Numeracy and literacy skills.
• Customer focused.

Responsibilities

• Manage own brand spares in Waltham Abbey.
• Support customer enquiries for warranty claims.
• Work with various teams to resolve customer service issues.
• Check product specifications and compatibility.
• Communicate with customers to resolve warranty claims.

Skills

Good communication skills

Attention to detail

Self-motivated

Ability to work under pressure

Job description

Job role: Returns / Warranty Co-ordinator (Lates)

Location: Waltham Abbey

Hours: Full-time (Monday to Friday 2pm to 10pm)

Salary: 25,396 per annum (paid monthly)

About our client
Centric Talent is currently recruiting for a Returns / Warranty Co-ordinator to join our clients team at their warehouse in Waltham Abbey.

Our client is one of the UK's leading suppliers of bathroom, kitchen and plumbing products, supplying products to retailers up and down the UK.

Job overviewYou will play a vital role in maintaining accurate Returns / Warranty Co-ordination across our national distribution network. Your focus will be on data accuracy, supporting warehouse operations, and resolving discrepancies quickly and efficiently to ensure the smooth running of the supply chain.

Structure:

This role will report to the warehouse Manager but will have a close relationship with all other shift patterns.

The ideal person:

• Have good communication skills
• Have good attention to detail
• Is self-motivated, reliable, and have a 'can do' attitude
• Is able to work under pressure in a time-constrained environment

Key activities and responsibilities:

• Responsible for the management of own brand spares in Waltham Abbey
• Working closely with the customer service team to support customer enquiries for warranty claims
• Working with sales, customer service, quality and warehouse teams to ensure that issues are understood to protect customer service levels and feedback information to the business
• Checking product specifications and compatibility in line with business and customer requirements
• Communicating with Customers to resolve any warranty claims associated with own brand products
• Working closely with the warehouse team to examine goods returned from customers
• Ensure good stock products are returned to their correct location.
• All Branded faulty goods to be placed in quarantine area for inspection or return for credit to manufacturer.
• All own brand faulty products to be stripped down for spares as required
• Maintain accurate stock records for spare parts
• Prepare for and carry out regular Stock Takes in accordance with company stock take procedures.
• General House Keeping duties.
• All duties to be completed in line with current Health & Safety Guidelines.
• Up to date knowledge of products, technology and regulations are maintained.
• Any reasonable duty as requested by your Line Manager.

Experience and education:

• Full understanding of all company procedures and requirements
• Excellent product knowledge
• Numeracy and literacy skills
• Customer focused
• Good communication skills
• Team Player
• Positive outlook

Shift pattern

• Monday to Friday 2pm - 10pm
• 23 days Holiday - increasing to 25 after 3 years

If you feel you have the relevant experience then we'd love to hear from you, apply today!