Returns Agent

Europcar Ireland; Manchester; On-site; GBP 60,000 - 80,000; Part time

Job summary

Europcar is hiring a Part Time Customer Returns Agent at their Manchester Airport location. The role involves delivering exceptional customer service and working in a fast-paced environment. Ideal candidates should possess strong communication skills and a valid driving license.

Benefits

Competitive Basic Salary

6 weeks holiday (pro-rata)

Pension

Enhanced Maternity and Adoption Leave

Discounted car hire rates

20% discount on EE mobile phone contracts

Discounted hotel rates after 12 months

Cycle2Work scheme

Free annual eye tests

Confidential legal and support services

Career progression opportunities

Qualifications

• Full, valid, clean driving license with at least 4 years of driving experience.
• Ability to work in a fast-paced environment.
• Training provided; car rental/sales experience desirable but not essential.

Responsibilities

• Deliver world-class customer service during vehicle returns.
• Work closely with staff to ensure vehicle receipt and return.
• Complete administrative tasks accurately according to procedures.
• Process workshop vehicles as per operating procedures.

Skills

Excellent communication

Face-to-face interpersonal skills

Flexibility in working hours

Teamwork

Job description

Europcar is looking for a Part Time Customer Returns Agent

Working hours: 16 hours per week

Would you like to be part of the Europcar team? Are you someone who enjoys customer-facing roles and working as part of a diverse team? We are seeking a Customer Service Assistant at our Manchester Airport location to join our vehicle returns team.

You will work in a fast-paced environment where the customer is at the center of everything we do. Your responsibilities will include providing a world-class customer service at every stage of the rental process, including assisting customers in our car parks at the beginning and end of their Europcar experience.

Ideal candidates will have a passion for service and a calm, professional approach to handling the challenges of a busy customer environment.

What we offer:

• Competitive Basic Salary
• Starting on 6 weeks holiday (pro-rata)
• Pension
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Discounted hotel rates through the Accor Group after 12 months of service*
• Cycle2Work scheme*
• Free annual eye tests
• Confidential legal and support services through BUPA
• Career progression and development opportunities

*These are part of our current non-contractual benefits

Key responsibilities include:

• Working closely with staff to ensure timely vehicle receipt and return
• Maintaining excellence in customer service and damage standards, achieving KPIs
• Accurate completion of all administrative tasks according to procedures
• Processing workshop vehicles as per operating procedures

Requirements:

• A full, valid, clean driving license with at least 4 years of driving experience
• Excellent communication and face-to-face interpersonal skills
• Ability to work as part of a team in a fast-paced environment
• Flexibility in working hours, including day, evening, and weekend shifts

Car rental/sales experience is desirable but not essential; training will be provided.

If you believe you have what it takes to succeed as a Part Time Customer Returns Agent at Europcar, please apply today!

Note: Agencies are asked not to send speculative CVs or candidates, as the company will not consider such submissions.

About Europcar Mobility Group

Europcar is a global leader in mobility services with 75 years of experience, operating in over 130 countries with a fleet of more than 250,000 vehicles, including electric options. We serve both individuals and businesses, offering flexible rental solutions on-demand or via subscription.