Returns Administrator

Dimplex UK; Southampton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a Returns Administrator to join their dynamic team in Southampton. This role is pivotal as you will handle customer inquiries, manage stock collections, and ensure exceptional service is delivered. You will collaborate closely with various departments, showcasing your organizational skills and attention to detail. If you thrive in a fast-paced environment and are passionate about customer satisfaction, this opportunity is perfect for you. Join a company that values innovation and teamwork, and play a key role in enhancing customer experiences.

Benefits

Pension

Health Cash Plan

Cycle to Work Scheme

Employee Discount

Values Award

Holidays

Qualifications

• Experience in a similar position with strong organizational skills.
• Detail-oriented with the ability to manage multiple projects.

Responsibilities

• Coordinate with departments to meet customer requirements.
• Process customer collections and respond to inquiries professionally.

Skills

Microsoft Office

SAP

Data Entry

Organizational Skills

Customer Service

Detail Oriented

Education

Administrative Background

Tools

Spreadsheets

Job description

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Returns Administrator

Reference: DEC20241900

Expiry date: 23:59, Fri, 3rd Jan 2025

Location: Southampton

Salary: Competitive

Benefits: Pension, Health Cash Plan, Cycle to Work Scheme, Employee Discount, Values Award, Holidays

Company Overview
Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.

Main Purpose of Role
The role of a Returns Administrator is to deal with incoming customer enquiries, arrange collections of stock from customers and liaise with the sales force & other internal departments as appropriate.

We are looking for a qualified person to join our Returns Administration team and help us achieve our goals. You will serve as a point of contact for customers with queries about stock collections.

Key Accountabilities

1. To co–ordinate and communicate with other departments within GDHV to ensure that customer requirements are met within the required timescales.
2. Process collections from customers within agreed timescales meeting customer requirements.
3. To follow up on failed collections and maintain appropriate spreadsheets within the department to ensure necessary action is taken to predetermined timescales.
4. To respond to customer enquiries in a professional and efficient manner by phone and email as appropriate and to identify and resolve all customer issues, delivering outstanding customer service.
5. To assist the Department in developing cross team co-operation and liaison with all departments.
6. To undertake any ad hoc tasks that may be necessary as specified by the Returns Team Lead to deliver exceptional customer service.

Skills, Knowledge and Experience
Essential Criteria

1. Microsoft Office
2. SAP
3. Previous experience in a similar position, data entry, answering incoming telephone calls.
4. High organisational skills and ability to manage a number of projects at the same time.
5. Ability to prioritise own workload.
6. An administrative background.
7. Must be detail oriented.

Travel
You will be required to travel to customers on occasion.

Glen Dimplex Values
At Glen Dimplex, we are proud of our Company Values, which are at the centre of all that we do. In addition to role-specific skills and experience (outlined above), our colleagues are expected to always strive to:

1. Think Customer
2. Care About People
3. Keep It Simple

Acknowledgement
This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.