Retirement Living Coordinator

Riverside Group; North East; On-site; GBP 24,000 - 32,000; Part time

Benefits offered by this job

Competitive pay & generous pension

25 days holidays plus bank holidays

Investment in learning and development

Wide range of benefits

Job summary

Riverside is seeking a part-time Retirement Living Coordinator in Newcastle to coordinate and deliver a professional service for retirement living customers across designated schemes. You will support housing management, service delivery and partner liaison to meet agreed standards.

The role involves occupancy management, rent targets, and ensuring health and safety compliance while engaging customers and communities. A strong background in housing for older or vulnerable people is preferred.

Qualifications

• Experience of working with older and/or vulnerable people.
• Good understanding of housing management.
• Experience of managing relationships with partner agencies/organisations.
• Formal qualifications in housing, care or support would be an advantage.

Responsibilities

• Ensure occupancy targets are met through letting and refurbishment of properties.
• Meet rent collection and arrears targets.
• Monitor the delivery of service contracts across designated schemes including lifts, heating, fire equipment, gardening etc.
• Provide practical support and information to customers when entering the services and throughout their involvement with the service, e.g., assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies.
• Deliver high standards of housing management and ensure the service is meeting best practice by conducting regular site inspections across all schemes.
• Monitor and reduce anti-social behaviour within services.
• Clearly communicate customer responsibilities and tenancy compliance.
• Work with colleagues to maintain good links with the local neighbourhoods.
• Effectively use appropriate IT systems including housing management systems and maintaining professional and timely records.
• Assess potential customers housing needs in consultation with relevant agencies and the customer in terms of their suitability to access the service.
• Ensure Riverside Health and Safety policy is fully implemented at designated schemes and ensure customers are aware of the provision of security at schemes.
• Provide information to assist new customers on services within schemes and local communities.
• Promote customer involvement at the schemes and working collaboratively with the Health and Wellbeing Team.
• Encourage customers to participate in events, activities and the running of the schemes and promote integration into the local community.
• Coordinate the lettings process to minimise void levels, including voids procedure, allocations policy, waiting list, promotion and marketing of the scheme.
• Travel across the designated locations to deliver an effective service.
• Observe the Riverside code of conduct and maintain the highest standards of professional integrity.
• Provide a high quality, customer-focused service, championing the Riverside Service Style Practices.
• Ensure compliance with Riverside's Equality and Diversity policy in respect of employment and service delivery.
• Ensure that all data is compliant with legislation and policies relating to data quality.
• Any other relevant duties as required by the designated manager.
• Ensure compliance with Riverside's safeguarding policies and procedures in every aspect of service delivery.

Skills

Older adults experience

Housing management

Relationship management

Education

Formal qualifications in housing/care or support (advantage)

Job description

Job Title: Retirement Living Coordinator
Contract Type: Permanent
Salary: £28,031.56 per annum (pro rata)
Working Hours: Part-time 30 hours per week
Working Pattern: Monday - Friday 8am - 2:30pm
Location: Jack Common House, Heaton in Newcastle

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Retirement Living Coordinator

Working as part of a team committed to 'best practice' in the social housing field, you will facilitate the coordination and delivery of a professional service to retirement living customers across a designated group of schemes. This will include service, facilities and housing management and monitoring service level agreements with partners.

About you

We are looking for someone with:

• Relevant experience of working with older and/or vulnerable people
• Good understanding of housing management
• Experience of managing relationships with partner agencies/organisations
• Formal qualifications in housing, care or support would be an advantage

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

• Ensure occupancy targets are met through letting and refurbishment of properties
• Meet rent collection and arrears targets
• Monitor the delivery of service contracts across designated schemes including lifts, heating, fire equipment, gardening etc
• Provide practical support and information to customers when entering the services and throughout their involvement with the service e.g. assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies
• Deliver high standards of housing management and ensure the service is meeting best practice by conducting regular site inspections across all schemes
• Monitor and reduce anti-social behaviour within services
• Clearly communicate customer responsibilities and tenancy compliance
• Work with colleagues to maintain good links with the local neighbourhoods
• Effectively use appropriate IT systems including housing management systems and maintaining professional and timely records
• Assess potential customers housing needs in consultation with relevant agencies and the customer in terms of their suitability to access the service
• Ensure that the Riverside Health and Safety policy is fully implemented at designated schemes and ensure customers are aware of the provision of security at schemes
• Provide information to assist new customers on services within schemes and local communities
• Promote customer involvement at the schemes and working collaboratively with the Health and Wellbeing Team.
• Encourage customers to participate in events, activities and the running of the schemes and promote integration into the local community
• Coordinate the lettings process to minimise void levels. This will include; application of the voids procedure, implementing the allocations policy, maintaining the scheme waiting list and lead on promotion and marketing of the scheme
• Travel across the designated locations to deliver an effective service
• Observe the Riverside code of conduct and maintain the highest standards of professional integrity
• Provide a high quality, customer-focused service, championing the Riverside Service Style Practices
• Ensure compliance with Riverside's Equality and Diversity policy, in respect of employment and service delivery
• Ensure that all data is compliant with legislation and policies relating to data quality
• Any other relevant duties as required by the designated manager
• Ensure compliance with Riverside's safeguarding policies and procedures in every aspect of service delivery

Other Duties

• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
• You will