Retirement Living Assistant

Riverside Group; West Kirby; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holidays

Bank holidays

Pension

Learning & development

Job summary

Riverside Group is seeking a Retirement Living Assistant to manage day-to-day housing schemes and support residents aged 55 and over, ensuring services are delivered efficiently and residents maintain independent living.

You will be the first point of contact for residents and stakeholders, handling tenancy management, records, and confidential information in line with data protection. The role requires IT fluency, strong communication, and experience with vulnerable adults.

Qualifications

• Experience in a customer-focused environment.
• Frontline tenancy housing management including money advice, benefits and wellbeing referrals.
• Strong communication and interpersonal skills.
• Experience with vulnerable and older people.
• IT skills including Microsoft Office.

Responsibilities

• Day-to-day management of Retirement Living schemes and supporting residents 55+.
• First point of contact for residents and stakeholders; tenancy management, record keeping, and confidential information handling.
• Liaise with internal and external agencies and contractors to ensure high service delivery.
• Promote independent living and engage in safeguarding and equal opportunities policies.
• Travel to other schemes as required to provide cover and support.

Skills

Customer focus

Front line tenancy housing management

Communication skills

Vulnerable/older people experience

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Job Title: Retirement Living Assistant

Contract Type: Permanent

Salary: £26,227.50 per annum

Working Hours: 37.5 hours per week

Working Pattern: Monday to Friday excluding bank holidays, 8am to 4pm

Location: Crescent Court, Seaforth and St Oswalds Court, Netherton, Liverpool

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Retirement Living Assistant

Responsible for the day-to-day management of Retirement Living schemes, supporting residents aged 55 and over, ensuring services are delivered efficiently and residents receive the support needed to sustain independent living.

As the first point of contact for residents and stakeholders, you will assist in delivering a comprehensive housing management service, including tenancy management, record keeping, and maintaining accurate and confidential resident information, ensuring all records and documentation are managed securely and in accordance with data protection and confidentiality requirements.

About you

• Experience of working in a customer focussed environment
• Experience of delivering front line tenancy housing management support including money advice, benefits and health and wellbeing referrals
• Strong communication skills
• Previous experience of working with vulnerable and/or older people
• Excellent computer skills including proficiency in Microsoft Office

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• Conduct tenant daily Passive Infra-Red (PIR) checks used to detect movement within tenant homes and respond to emergency calls via the emergency system when on duty.
• Liaise with internal and external agencies.
• Responsible for front line tenancy housing management support including money advice, benefits & health & wellbeing referrals.
• Ensure that the Riverside Health and Safety policy is fully implemented at the scheme, ensuring customers are always aware of the provision of security at the scheme.
• Report repairs and maintenance needs on behalf of the schemes and to assist customers with reporting their own repairs.
• Liaise with contractors including lifts, heating, fire equipment, gardening, etc. to ensure a high service is being delivered.
• Work collaboratively and build relationships of trust and respect with internal & external partners to promote independent living.
• Promote and encourage a high level of customer involvement, consultation and communication. To promote co production and provide the services that the customer wants and what is best for the customer with a strong focus on outcomes.
• Build a relationship with older people living in their schemes, giving customers information on availability and access to services within their local area.
• Have the ability to use appropriate IT systems and maintain professional and timely records.
• Promote safety and protection of vulnerable adults by ensuring all safeguarding issues and concerns are investigated in line with Riverside's safeguarding policies and procedures in every aspect of service delivery.
• Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
• Travel, within a reasonable distance, to provide cover to other schemes as required.
• Ensure compliance with Riversides' Equality and Diversity policy in respect of employment and service delivery.
• Understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organization.
• Understand how your job contributes to the overall purpose of the organization and be accountable for delivering it in the most efficient way.
• Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care, and support.
• Any other relevant duties as required by the designated manager.

Additional Information

• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role.
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification

Essential Knowledge & Experience

• Experience working in a customer-focused environment.
• Excellent communication and interpersonal skills, with the ability to effectively interact with tenants, colleagues, and external stakeholders.
• Experience of working with vulnerable and older people.
• Flexible and responsive attitude.
• To demonstrate IT Skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within this role and complete relevant IT training where required.

Desirable

• Formal housing qualification.
• A full, clean driving licence.