Retirement Living Assistant

Riverside; Sefton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Riverside is seeking a Retirement Living Assistant to support residents aged 55 and over across our schemes in Sefton/Liverpool. You will help deliver housing management services, tenancy duties, and maintain confidential resident records to support independent living.

You will be the first point of contact for residents and stakeholders, providing front-line welfare and benefits referrals, money advice where appropriate, and ensuring data protection compliance in daily record keeping.

Qualifications

• Experience of working in a customer focussed environment.
• Front line tenancy housing management support including money advice, benefits and wellbeing referrals.
• Strong communication skills.
• Experience with vulnerable and/or older people.
• Excellent computer skills including proficiency in Microsoft Office.

Responsibilities

• Manage day-to-day retirement living schemes and tenancy duties.
• Maintain accurate and confidential resident records.
• Provide tenancy management and money/benefits referrals.
• Be the first point of contact for residents and stakeholders.
• Ensure data protection compliance in records handling.

Skills

Customer focus

Housing management support

Communication

Older people experience

MS Office

Job description

Working Pattern: Monday to Friday excluding bank holidays, 8am to 4pm

Location: Crescent Court, Seaforth and St Oswalds Court, Netherton, Liverpool

At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Retirement Living Assistant

Responsible for the day-to-day management of Retirement Living schemes, supporting residents aged 55 and over, ensuring services are delivered efficiently and residents receive the support needed to sustain independent living.

As the first point of contact for residents and stakeholders, you will assist in delivering a comprehensive housing management service, including tenancy management, record keeping, and maintaining accurate and confidential resident information, ensuring all records and documentation are managed securely and in accordance with data protection and confidentiality requirements.

About you

We are looking for someone with:

• Experience of working in a customer focussed environment
• Experience of delivering front line tenancy housing management support including money advice, benefits and health and wellbeing referrals
• Strong communication skills
• Previous experience of working with vulnerable and/or older people
• Excellent computer skills including proficiency in Microsoft Office

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.