Retentions Agent

JR United Kingdom; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking organization committed to exceptional patient care and clinical excellence. This role offers the chance to engage with patients, addressing their inquiries and building lasting relationships. You'll be part of a team that values integrity and support, while also benefiting from ongoing training and development opportunities. With a focus on personal growth, this position allows you to make a real difference in patients' lives while enjoying perks like discounted optical services. If you're ready to contribute to a culture of care and excellence, this is the perfect opportunity for you.

Benefits

Free or discounted optical products/procedures

Discounted eye care for family

Cycle to work scheme

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to handle customer inquiries confidently and professionally.

Responsibilities

• Engage with patients to understand their needs and inquiries.
• Build rapport and resolve any concerns effectively.

Skills

Verbal communication

Written communication

Customer service

Excel proficiency

Rapport building

Problem-solving

Job description

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens, and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week, and it’s a privilege to transform the lives of so many.

The Optical Express team works together, collectively and consistently striving for excellence. We support each other, respect each other, and are committed to a culture of care, trust, and integrity.

The culture extends to our local communities through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities, and our planet.

Do you want to be part of a team that literally changes lives?

In return, you'll have the opportunity to develop your career through ongoing training and development.

Each day will vary; however, the core components of your role will include:

1. Engaging with our patients’ enquiries & needs.
2. Overcoming objections.
3. Quick thinking to resolve any concerns for our patients.
4. Rapport building.
5. Arranging finance and affordable payment options.

Essential skills:

1. Excellent verbal and written communication skills
2. The ability to deal with customers over the telephone in a confident and professional manner
3. A willingness to learn
4. Good with Excel
5. Excellent rapport building and communication skills with the ability to overcome objections

What’s in it for you?

1. Free or discounted optical products/procedures
2. Discounted prescription and non-prescription eye care (including family)
3. Cycle to work scheme

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

If you are interested in being considered for the role, please apply now.

Optical Express is an equal opportunities employer.