Retentions Agent

Radius Limited; Crewe; On-site; GBP 25,000 - 35,000; Full time

Job summary

Radius Limited seeks a Customer Relationship Specialist for their Crewe office. This role focuses on retaining UK Fuels clients through outbound calls and effective relationship management. Join a supportive team and benefit from competitive compensation, training, and an inclusive workplace culture.

Benefits

Free gym on site

Excellent training and coaching

25 holiday days per year plus bank holidays

Friendly team environment

Opportunities for ongoing development

Qualifications

• Preferred experience in the fuel industry.
• Driven approach to exceed customer expectations.
• Basic understanding of Microsoft Office programs.

Responsibilities

• Making numerous outbound calls to retain customers.
• Maintaining positive customer relationships.
• Driving sales and upselling Radius products.

Skills

Communication skills

Telephone manner

Customer service

Education

Fuel account knowledge/experience

Tools

Microsoft Office

Job description

Social network you want to login/join with:

The role of Customer Relationship Specialist is really important to us. You will be responsible for assisting and retaining current, UK Fuels clients and looking to provide solutions for their needs.

We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday 8:30am – 5:00pm.

Your responsibilities day to day will be…

• Making a high number of outbound telephone calls, looking to retain and service our customers.
• Maintaining a positive relationship between Radius and our customers
• Answer questions about products or Radius as business
• Drive retention, taking on feedback and putting it in to practice.
• Offering services based on customer requirements.
• Driving sales and upsell on Radius products and services.

What do we expect of you?

• Fuel account knowledge/experience in the industry is preferred.
• Good communication skills and telephone manner
• Driven approach to meet and exceed expectations of customers.
• Basic understanding of Microsoft office programmes e.g. Excel

What can we offer you?

With a generous incentive and benefit structure, it’s a great time to join Radius:

• Well appointed, modern office with free gym on site, cafe, and break out rooms with Playstation 4 hub, table tennis and pool tables
• Excellent training and coaching in a friendly and supportive team working environment
• Fantastic opportunities for ongoing development and progression
• Access to a free online physical and mental health platform
• 25 holiday days per year, plus bank holidays
• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by our People Team (HR).

Job Description

Job Purpose

The role of Customer Relationship Specialist is really important to us. You will be responsible for assisting and retaining current, UK Fuels clients and looking to provide solutions for their needs.

We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday 8:30am – 5:00pm.

Your responsibilities day to day will be…

• Making a high number of outbound telephone calls, looking to retain and service our customers.
• Maintaining a positive relationship between Radius and our customers
• Answer questions about products or Radius as business
• Drive retention, taking on feedback and putting it in to practice.
• Offering services based on customer requirements.
• Driving sales and upsell on Radius products and services.

What do we expect of you?

• Fuel account knowledge/experience in the industry is preferred.
• Good communication skills and telephone manner
• Driven approach to meet and exceed expectations of customers.
• Basic understanding of Microsoft office programmes e.g. Excel

What can we offer you?

With a generous incentive and benefit structure, it’s a great time to join Radius:

• Well appointed, modern office with free gym on site, cafe, and break out rooms with Playstation 4 hub, table tennis and pool tables
• Excellent training and coaching in a friendly and supportive team working environment
• Set, daytime working hours - No evenings, weekends or bank holidays.
• Fantastic opportunities for ongoing development and progression
• Access to a free online physical and mental health platform
• 25 holiday days per year, plus bank holidays
• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Still curious?

If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by our People Team (HR).

Additional Information

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via[emailprotected] .

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.