Retentions Advisor

Global Payments; Stockport; Remote; GBP 25,000 - 43,000; Full time

Job summary

A leading payments provider is seeking a Retention Executive to engage with customers considering discontinuation of services. The role requires excellent communication skills and empathy, with a focus on retaining business through proactive engagement. This position offers a competitive salary and commission structure along with training and development opportunities.

Benefits

Excellent Basic Salary of £25,000

Competitive uncapped commission structure OTE 43k

Work From Home Opportunity

In depth Training and Development

Qualifications

• Excellent communication skills, with the ability to build rapport.
• Proven ability to work in a fast-paced environment.
• A track record of meeting retention goals.

Responsibilities

• Engage with customers considering leaving and retain their business.
• Listen to customer concerns and present compelling solutions.
• Maintain records of interactions in the CRM system.

Skills

Communication

Customer-focused

Self-motivated

Goal-oriented

Empathy

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

This is a remote position that requires 3 weeks training in our Stockport/Grimsby Office. Travel and accommodation will be provided if over 30 miles and 1.5 hours travel time. Please do not apply if you are unable to commit to training.

Takepayments is leading provider of payment solutions products, dedicated to serving businesses and helping them thrive financially. We are seeking a skilled and empathetic Retention Executive to join our team. As a Retention Executive, your primary responsibility will be to engage with existing customers who are considering leaving us and work to retain their business.

Benefits of being our Retention Advisor:

• Excellent Basic Salary of £25,000
• Competitive uncapped commission structure OTE 43k
• Work From Home Opportunity
• In depth Training and Development

Responsibilities for our Retention Advisor:

• Proactively reach out to customers who have expressed their intent to discontinue using our payment solutions.
• Listen attentively to customers concerns and reasons for wanting to leave, demonstrating empathy and understanding.
• Present compelling solutions and alternatives that address customers pain points and convince them to stay.
• Maintain accurate records of customer interactions and account status in our CRM system.
• Meet and exceed retention targets and objectives.
• Stay up to date with industry trends and our evolving systems to provide informed guidance to customers.

Requirements for our Retention Advisor:

• Excellent communication skills, with the ability to build rapport and trust with customers.
• Customer-focused with a passion for delivering exceptional service.
• Proven ability to work in a fast-paced and demanding environment.
• Self-motivated and goal-oriented with a drive to achieve and exceed targets.
• A track record of meeting or exceeding retention goals.
• Previous retentions background preferred but not essential

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].