Retentions Account Manager

Keeley Travis; Stockport; On-site; GBP 25,000 - 30,000; Part time

Job summary

Ein dynamisches Unternehmen sucht einen Retentions Account Manager, um bestehende Kundenbeziehungen zu pflegen und auszubauen. In dieser spannenden Rolle sind Sie verantwortlich für die Verwaltung von Mobilfunkkonten, Vertragsverlängerungen und die Bereitstellung exzellenten Kundenservices. Das Unternehmen bietet eine unterstützende Arbeitsumgebung, flexible Arbeitszeiten und echte Karrierechancen. Mit einem wettbewerbsfähigen Gehalt und einer soliden Kundenbasis haben Sie die Möglichkeit, sowohl beruflich als auch persönlich zu wachsen. Wenn Sie leidenschaftlich an Kundenbindung interessiert sind, freuen wir uns auf Ihre Bewerbung!

Benefits

Flexible Arbeitszeiten

Kostenlose Parkplätze

Karrierefortschritt

Unterstützende Arbeitsumgebung

Qualifications

• Erfahrung im Account Management und Kundenbindung ist entscheidend.
• Starke Kommunikationsfähigkeiten und Detailorientierung sind erforderlich.

Responsibilities

• Bestandskunden durch Vertragsverlängerungen und Upgrades halten.
• Verwalten von Kundenkonten und Optimierung der Kundenerfahrung.

Skills

Kundenbindung

Account Management

Kommunikationsfähigkeiten

Detailorientierung

Verkaufserfahrung

Job description

Job Description

RETENTIONS ACCOUNT MANAGER / STOCKPORT / UP TO £40,000 PER ANNUM OTE / PART TIME OR FULL TIME HOURS AVAILABLE

Exciting new opportunity for an experienced Account Manager to join a growing organisation. Competitive basic (up to £30k) and good commission structure (realistic OTE £40K).

Keeley Travis stands at the forefront of technology and business solutions, offering first class services in Docuware, mobile B2B, hosted telephony, and managed print services. We are dedicated to innovation and excellence, providing our clients with cutting-edge solutions tailored to their business needs.

As we continue to expand, we require a talented Retentions Account Manager to join our dynamic team. This role is not new business sales—your primary responsibility will be to retain and grow our existing mobile customer base through contract renewals, upgrades, and proactive account management.

What’s on Offer?

• A salary of £25,000 - £30,000 (D.O.E.) per annum with £10,000 OTE).
• Flexible hours - open to full time or part time (9:30am - 2:30pm)
• Free on-site parking.
• Collaborative and supportive work environment.
• Real career progression

Key Responsibilities of the Retentions Account Manager:

• Retain and upgrade existing mobile accounts
• Manage client accounts, ensuring they are on the best plans
• Handle spend caps, bolt-ons, and other account adjustments to optimise customer experience
• Generate and process required paperwork for contract renewals and upgrades
• Provide excellent customer service and build strong relationships with clients
• Support the wider sales team with account management and administrative tasks

Skills & Experience:

• A sales-driven mindset with a focus on customer retention rather than cold sales
• Strong account management skills with the ability to maintain and grow existing relationships
• Attention to detail when handling contracts, paperwork, and client needs
• Excellent communication and organisational skills
• Experience in the mobile phone industry or a similar telecoms/business solutions environment is a bonus but not essential

Why Join Us?

Keeley Travis is not just a workplace. We are a community that fosters growth and development through first-class training provided by our leading partners. With competitive pay, good commission structure, and a solid foundation of clients, you will have a unique opportunity to grow professionally and personally.

What’s Next?

If you have the sales and account managements skills to be successful in this brand-new Retentions Account Manager position, we would love to hear from you. APPLY NOW for immediate consideration.