Retention Proposition Manager

RAC; Bristol; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a Retention Proposition Manager, focusing on driving customer loyalty and satisfaction. This role involves developing innovative propositions while collaborating with cross-functional teams to enhance member experience. Enjoy a competitive salary with numerous benefits and the opportunity to influence key business areas.

Benefits

FREE RACComplete Breakdown Service

25 days annual leave plus bank holidays

Group Personal Pension scheme

Life Assurance cover

Family leave support

Enhanced Parental Leave

24/7 confidential support service

Car salary sacrifice scheme

Access to online discounts portal

FREE onsite parking

Qualifications

• Ability to leverage customer insight and assess existing solutions.
• Experience in financial business cases.
• Ability to influence stakeholders at all levels.

Responsibilities

• Define and develop new propositions to meet churn and revenue targets.
• Work with cross-functional teams for effective changes.
• Drive and manage stakeholders to deliver changes to member experience.

Skills

Commercial Awareness

Customer Insight

Stakeholder Influence

Analytical Skills

Education

Experience in Financial Services

Job description

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RAC have a new opportunity for a Retention Proposition Manager to join on the team on a permanent basis.

You’ll be at the forefront of driving customer retention by optimising our existing Breakdown membership proposition, and developing new, compelling experiences that keep our members engaged and loyal.

Ensuring our customers’ needs are at the heart of every decision, you will work closely with cross-functional teams across the RAC to help us deliver improvements. From enhancing our current member proposition to driving new ideas and seeing them through to delivery, your work will directly impact customer satisfaction, retention, and revenue growth.

You'll thrive in a fast paced, ever-changing environment where your expertise and ideas will drive real impact and help shape the future of our member experience.

This role will be a hybrid role, where you will spend two days in our Bradley Stoke offices, and three days at home.

What you will do…

• Define and develop new propositions that ensure we deliver our churn and revenue targets in Retention.
• Work with Contact Centre and myRAC channels to ensure changes are delivered effectively
• Become a subject matter expert on our Consumer member base
• Drive, motivate and manage stakeholders to deliver in-flight changes to our proposition and member experience
• Influence and negotiate with key internal and external stakeholders to ensure appropriate priority is given to proposition ideas, tests and permanent change
• Build plans and budgets, in conjunction with key stakeholders, to deliver targets for your propositions

What you will need…

The ideal candidate will have good commercial awareness along with knowledge/experience with a financial or subscription services with the ability to drive change across multiple business areas.

You will also need:

• To be able to think like a customer and champion their needs across a diverse audience
• To be able to leverage customer insight and assess existing solutions and/or generate new ideas,
• The ability to work with numbers to be able to assess proposition performance and identify weakness/opportunity
• Have experience in financial business cases
• The ability to influence stakeholders of all levels from across the business to change.

In return we offer…

At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:

• FREE RACComplete Breakdown Service from Day One.
• 25 days annual leave entitlement plus bank holidays.
• Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
• 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
• Enhanced Parental Leave
• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
• Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
• Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
• FREE onsite parking.
  
  

When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!

We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.