Retention Manager (FTC)

NST Recruitment Limited; United Kingdom; Remote; GBP 51,000 - 60,000; Full time

Job summary

A leading UK technology services organization is seeking a Customer Retention Manager on a 12-month fixed-term contract. This remote role focuses on improving customer loyalty through strategic retention initiatives and requires proven experience in sales and retention. Strong analytical and communication skills are essential, as well as the ability to translate insights into effective business strategies.

Benefits

Benefits

Qualifications

• Proven experience in customer retention and sales, with a track record of improving customer loyalty and reducing churn.
• Strong analytical and data interpretation skills to develop and optimally retain customers.
• Excellent communication and interpersonal skills with a customer-centric focus.

Responsibilities

• Oversee all customer retention activities.
• Build meaningful relationships and develop insight-driven strategies.
• Implement scalable retention processes and initiatives.

Skills

Customer retention experience

Analytical skills

Communication skills

Stakeholder management

Strategic thinking

Job description

Customer Retention Manager – Retention, Customer Insight, Customer Journey, Collaboration, Performance Monitoring, Relationship Management, Operational Excellence, 12-Month Fixed-Term Contract (FTC), Remote (UK)

Up to £60,000 + Benefits

This is a fantastic Customer Retention Manager (12-month FTC) opportunity to work with a leading UK-based technology services organisation and play a crucial role in overseeing high-value customer retention strategies across the business.

The Customer Retention Manager is a remote working role, based in the UK, with infrequent travel required for team meetings.

As a Customer Retention Manager, you will oversee all customer retention activities, building meaningful and valuable relationships, and developing insight-driven retention strategies. Credible experience in Sales and Retention is crucial as the Customer Retention Manager, as well as a proven track-record in process development. Excellent customer-focused communication skills are required as Customer Retention Manager, as well as sound analytical ability for optimal retention strategy and growth.

Key Skills:

• Proven experience in customer retention and sales, with a track record of improving customer loyalty and reducing churn.
• Strong analytical and data interpretation skills to develop and optimise retention strategies.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Demonstrated ability to develop and implement scalable retention processes and initiatives.
• Effective stakeholder management and cross-functional collaboration across teams.
• Strategic thinking with the ability to translate customer insights into actionable business improvements.
• Experience within IT Services or Telecommunications industry (Ideal).

This is an exceptional Customer Retention Manager opportunity, with exciting opportunities to take ownership of high-value customer retention strategy.

Please note that this is a 12-month fixed-term contract, working remotely in the UK. Proven experience in a similar retention and sales role is essential.