Retention & Growth Specialist

Perkbox; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A dynamic employee benefits platform in London is seeking a Retention & Growth Specialist to manage renewal sales for SME and self-serve accounts. You will be responsible for identifying growth opportunities and enhancing client relationships. The ideal candidate will have excellent communication skills and a proactive approach to account management. This role offers a chance to contribute significantly to the company's growth and customer retention strategies.

Benefits

Inclusive workplace

Remote interview process

Support for reasonable adjustments

Qualifications

• Experience in account management and retention strategies.
• Strong analytical skills to identify growth opportunities.
• Proven track record in exceeding sales targets.

Responsibilities

• Oversee renewal sale cycles for SME and self-serve accounts.
• Identify and position growth opportunities.
• Contribute to account management through value-based selling.

Skills

Customer orientated approach

Time management skills

Confidence engaging with senior decision makers

Knowledge of CRM good practice

Excellent written and verbal communication skills

Excellent presentation skills

Methodical and considered approach

Commercial acumen

Pro-active

Goal and team orientated

Strong work ethic

Creative problem solver

Tools

CRM software

Job description

About the role

As a Retention & Growth Specialist at the Perkbox Vivup Group, you will be responsible for overseeing the renewal sale cycles of a large portfolio of SME and self-serve accounts, as well as identifying and positioning growth opportunities.

This rolewill contribute substantially to our growth journey as we continue to push the boundaries in the world of Employee Benefits. Whilst you will appreciate that retaining the client base is imperatively important, you also know that the art of true account management is tenaciously seeking opportunities for growth through positioning new benefit lines, increasing on existing services and expanding customer footprint.

Our approach is based on the belief that providing increased and ongoing value is essential for retention and building strong client relationships.

What You’ll Be Doing

• You will take a keen interest in the competitor landscape and how our value proposition compares to alternative options in the market.
• Armed with this knowledge, you will be able to identify opportunities for growth within your account set by getting under the skin of the use-cases.
• With diligent and accurate use of CRM and embracing sales processes, you will contribute to identifying trends within your allocated account set.
• Own your target and exceed via value-based selling

What We’re Looking For

• Customer orientated approach to maintaining and growing accounts
• Excellent time management skills, working with high levels of autonomy and self-direction
• Confidence engaging with senior decision makers
• Knowledge of CRM good practice
• Excellent written and verbal communication skills
• Excellent presentation skills
• Methodical and considered in your approach
• Strong levels of commercial acumen
• Pro-active
• Goal and team orientated
• Strong work ethic
• Agile and creative problem solver

Why Perkbox?

In 2025, Perkbox and Vivup came together under one name: the new and evolved Perkbox.

We joined forces to create something bigger and better - a single, unified platform built to care for, connect with, and celebrate employees in all areas of life. With more than 20 years of combined experience across public, private, SME and corporate sectors, we’re now supporting over 4 million employees across 7,500 organisations.

From access to expert mental health services to help with the cost of everyday essentials, our expanded range of benefits and wellbeing tools meets people where they are - at work and beyond.

Together, we’re redefining what employee benefits can be. And we’re just getting started.

The Interview Process

Our interview process involves 3 main stages:

• Short call with a member of the Talent team
• 60-minute video call with Hiring Manager and one other team member
• Final Interview and task with two members of the team

Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on [e-mail]

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations

We\'re happy to offer reasonable adjustments during our hiring process. Just let us know, and we\'ll make it work for you. Your comfort and success matter to us!