Retention Executive

Spotlight Recruitment; Greater London; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

25 days holiday + BH

Remote work option

Training fund

On-site gym

Job summary

Spotlight Recruitment is recruiting a Retention & Loyalty Executive for a fast-growing DTC skincare brand with a hybrid London-based role. You will own the post-purchase customer journey, driving retention, subscription performance and loyalty through data-led campaigns.

With 1–2 years in CRM, lifecycle, retention or email marketing, you will use Klaviyo or similar, turn insights into action, and collaborate with Growth, Creative, Product and Founders to increase lifetime value in a dynamic

Qualifications

• Has 1–2 years' experience in CRM, lifecycle, retention or email marketing from DTC or subscription retail
• Comfortable using platforms such as Klaviyo or similar
• Enjoys working with data and turning insights into action
• Proactive, commercially minded and keen to learn

Responsibilities

• Improve customer retention, subscription performance and loyalty through data-led campaigns
• Leverage customer insights, segmentation and lifecycle optimisation
• Collaborate with Growth, Creative, Product and Founders to increase customer lifetime value and reduce churn
• Work closely with senior leadership and a world-class team

Skills

CRM experience

Lifecycle marketing

Email marketing

Data analysis

Commercial awareness

Tools

Klaviyo

Job description

Retention & Loyalty Executive | DTC Skincare | Hybrid | Up to £45k + benefits

Our client is a high-profile and fast-growing D2C consumer health and wellbeing brand looking for a Retention & Loyalty Executive to take ownership of the customer journey after purchase. This is a fantastic opportunity for someone with 1-2 years' CRM, lifecycle, email marketing or retention experience ideally from DTC/startup who wants real responsibility and exposure to senior leadership. This is 4 days from stunning London offices with on‑site gym, sauna, pool. There is 25 days holiday + BH plus can do 2 weeks additional remote working. There is also an annual training fund for continual development.

You’ll be responsible for improving customer retention, subscription performance and loyalty through data-led campaigns, customer insights, segmentation and lifecycle optimisation. You’ll work closely with Growth, Creative, Product and Founders to increase customer lifetime value and reduce churn as they grow this incredible global brand! This role will give you direct access to senior leadership and allow you to work with a world‑class team.

We’re looking for someone who:

• Has 1-2 years' experience in CRM, lifecycle, retention or email marketing from DTC or subscription retail
• Is comfortable using platforms such as Klaviyo or similar
• Enjoys working with data and turning insights into action
• Is proactive, commercially minded and keen to learn

If you have DTC/subscription retention and loyalty experience, this is an exciting opportunity to join a rapidly growing scale up beauty and wellbeing business, with a collaborative, friendly and driven team.

Spotlight Recruitment is an Equal Opportunities Employer. Our focus is to ensure were inclusive every day, helping our clients to recruit and build organisations that reflect modern society and celebrate diversity in all its forms. We want our candidates to feel that they belong and can be their best, regardless of background, identity or culture and we especially welcome applications from under‑represented groups.

If you need any adjustments to support your application, such as information in alternative formats or special requirements for accessibility, please contact us and we’ll do everything we can to help. We are committed to supporting candidates who may need alternative arrangements. This information will be treated as confidential and used only for the purpose of determining any adjustments you may need for the interview process.

We are required to verify that candidates and employees meet the eligibility criteria to reside and work in the location specified. Unfortunately, we cannot offer visa sponsorship for candidates requiring a work permit in this location.