Retention Account Manager

AXA UK; Leicester; Hybrid; GBP 26,000; Full time

Job summary

AXA Health is seeking a dynamic Account Manager to foster strong client relationships and hit retention targets. The role involves delivering excellent customer service, managing complaints, and maintaining compliance. Candidates should demonstrate strong phone-based customer service skills, time management capabilities, and a goal-oriented mindset.

Benefits

Annual Salary Up to £26,000

Discretionary Bonus

Contributory Pension Scheme

Life Assurance

Private Health Cover

25 Days Annual Leave

Employee Discounts

Qualifications

• Strong customer service skills with excellent phone-based experience.
• Developed time management skills with high attention to detail.
• Organized, methodical, and goal-oriented.

Responsibilities

• Deliver professional service to all customers over the phone.
• Develop strong relationships with clients and internal customers.
• Achieve yearly retention goals through innovative strategies.

Skills

Customer Service

Time Management

Teamwork

Goal-oriented

Job description

Description

Are you passionate about building relationships and ready to take your career to the next level? Join us at AXA Health as we seek a dynamic Account Manager.

You’ll maintain and grow key relationships with our client relationship customers while achieving yearly retention targets through Sales Retention. We’re looking for someone with resilience and a knack for providing exceptional service.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at our Leicester office, visiting clients or attending industry events.

What you’ll be doing:

• Deliver customer excellence: Provide a professional service to all customers over the phone.
• Build strong relationships: Develop and nurture connections with our internal and external customers by delivering efficient, reliable service across all communication channels.
• Hit your targets: Achieve exciting yearly retention goals through innovative retention strategies that keep our customers coming back for more.
• Handle complaints like a pro: Ensure all sales complaints are managed with care to resolve issues swiftly.
• Be accurate and compliant: Deliver precise and compliant information to our customers, building trust and loyalty.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What you’ll bring:

• Strong customer service skills with excellent phone-based experience - essential.
• Developed time management skills with a high attention to detail and quality.
• Team player mentality, you'll work well independently and with others.
• Goal orientated, organised and methodical.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £26,000
• Discretionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

#LI-Hybrid #FeelgoodHealth

Who we are:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.