Retail Wine Sales Assistant - Banstead - 40 Hours

Majestic Wine; Banstead; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Up to 20% staff discount

Uniform provided

Retail Trust access (Rewards, support)

Job summary

Majestic Wine Banstead is seeking a proactive Sales Assistant/Driver to support the store team, drive sales and deliver outstanding customer experiences. The role combines hands-on store duties, product knowledge growth and direct customer interaction.

You will be the store ambassador, taking ownership of opening/closing duties, stock deliveries and helping to grow customer loyalty through a VIP service approach. A full UK driving licence is required.

Qualifications

• Excellent time-management and problem-solving skills.
• Able to deliver exceptional customer experience to every customer.
• Self-motivated and capable of working independently and in a team.
• Commitment to learning about products to aid selling (WSET level 2 is desirable).
• Hold a full UK/EU/EEA driving licence with no more than 6 penalty points.

Responsibilities

• Drive store performance by maximising sales opportunities and supporting the team to meet targets.
• Deliver market-leading customer service to drive loyalty and repeat purchases.
• Provide VIP concierge-style service, including product updates and tastings.
• Maintain in-store appearance and assist with stock delivery and merchandising.
• Execute daily store operations and compliance with internal policies.

Skills

Customer service

Time management

Driving licence

Teamwork

Wine knowledge (beneficial)

Job description

Fancy joining the UK's number one Wine Specialist?

Majestic Wine Banstead are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!

The Role

As a Sales Assistant you'll be supporting your store team with driving sales performance and the day-day running of your store. You'll deliver exceptional customer service and experience to optimise KPI performance. As a Majestic Wine Driver, you get the opportunity to meet and talk to different customers every day. That's why this role is about much more than just driving: it's about helping others and delivering great service, with a smile. Its hands on, physical and full of variety.

Job Specifics

• Contract: Permanent
• Grade: grade 2 retail
• Hours: 40 Hours Per Week
• Salary: £26,436.80

Key Responsibilities

At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

Therefore, We Are Looking For People Who

• Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
• Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Be an example of Majestic's Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
• As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

Knowledge & Skills Required

• Excellent time-management, delegation and problem-solving skills
• Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
• Self-motivated, able to thrive when working alone and as part of a team
• A can-do attitude with a passion for seeing problems through to solutions
• Adaptable and resilient to meet the ever-changing demands of our business
• Excellent communication and time management skills
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
• Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

What Is In It For You

• Up to 20% staff discount
• Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
• Uniform provided
• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
• Company sick pay scheme.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.