Retail & Visitor Experience Manager

www.nationalmuseums.org.uk - Jobboard; Carlisle; On-site; GBP 30,000 - 40,000; Full time

Job summary

Tullie Museum is seeking a Retail and Visitor Experience Manager to enhance operations and customer experiences. In this pivotal role, you will lead a high-performing team while managing retail operations and supporting the museum's exciting transformation. This position offers an opportunity to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in retail management and visitor services.
• Ability to drive financial results and enhance customer experience.
• Strong leadership skills to manage high-performing teams.

Responsibilities

• Lead front-of-house and retail operations to enhance the visitor journey.
• Generate sustainable income through strategic management.
• Manage a team to ensure seamless integration of systems.

Skills

Commercial Awareness

Leadership

Customer Engagement

Job description

Tullie is a changing, dynamic and exciting place to work. We are in the middle of a transformational development with a new entrance, ground floor gallery, and refurbished gift shop already in progress. We are now starting on the galleries and community facilities. Do you have what it takes to elevate us to the next level? Are you a commercially savvy leader with a passion for delivering outstanding visitor experiences? Do you thrive in a dynamic environment where retail, culture, and community come together? If so, we’d love to hear from you.

About Tullie

Tullie is a major independent regional museum welcoming over 200,000 visitors every year. We are the lead organisation of the Cumbria Museum Consortium, an Arts Council England National Portfolio Organisation. Tullie is Carlisle’s home of culture, providing a warm, inclusive, and safe space for everyone. Our Manifesto places collections at the heart of everything we do: using them to inspire co-creation and active participation, celebrating diversity and championing equality, and fostering a sense of pride in the people of Carlisle and Cumbria for their unique local history.

Role Overview

We are seeking an ambitious and commercially driven Retail and Visitor Experience Manager to lead our front-of-house and retail operations. This pivotal role focuses on enhancing the customer journey, generating sustainable income, and delivering financial results through strategic retail management and an exceptional visitor experience. The role includes managing a high-performing team and ensuring the seamless integration of systems and practices that support Tullie’s goals. This position comes at an exciting time in Tullie’s history as we advance our capital development project. The successful candidate will play a key role in celebrating these new spaces and ensuring the smooth running of operations.