Retail Travel Assistant Manager

Travel Trade Recruitment Limited; Ashby-de-la-Zouch; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading travel agency is seeking an Assistant Manager for their new location in Leicestershire. This role involves delivering exceptional customer service, building relationships, and managing store operations while working in a competitive commission environment. Ideal candidates will have travel industry experience, excellent communication skills, and a passion for creating memorable travel experiences for clients.

Benefits

Uncapped commission structure

30 days annual leave

Pension scheme

Familiarisation trips

Training and career development opportunities

Employee travel discounts

Flexible rota patterns

Qualifications

• Experience in a retail travel agency.
• Destination knowledge and achieving sales targets.
• Skills in managing or supervising staff.

Responsibilities

• Hands-on, customer-facing role in a sales environment.
• Building customer relationships and selling holiday packages.
• Supporting daily operations and team management.

Skills

Customer Service

Communication

Sales

Job description

Bespoke Independent Travel Agency offering a full 360 travel consultancy service to its discerning customers are seeking an Assistant Manager for their new Leicestershire branch. Offering a traditional luxury travel consultant service face to face and over the phone creating tailor-made itineraries, as well as taking advantage of the latest tech with an online booking platform, you really can get it right for your clients. Offering a more competitive commission scheme than most, with an OTE of 35k pa - 40k pa, they are seeking an experienced and highly passionate Travel Assistant Manager, who wants to be part of a growing business. If you have Travel Industry experience and are passionate about what you do and wish to forge a long successful career this is a great Travel Company to join. Based in Leicestershire this is commutable form Burton/Tamworth/Loughborough and surrounding. This company are committed to providing expert, personalised travel advice, outstanding customer service, and bespoke holiday solutions.

JOB DESCRIPTION:

• This is a hands-on, customer-facing role designed for someone who is passionate about travel, thrives in a sales environment, and is ready to take on additional responsibility.
• You will be instrumental in the store's success-selling a wide range of holidays, building long-term customer relationships, and supporting the day-to-day running of the business
• Create and convert holiday enquiries across a wide range of products, including package holidays, cruises, tailor-made itineraries, and dynamically packaged trips
• Deliver high-quality, personalised customer service that drives loyalty and repeat business
• Assist with the daily operations of the store, including team support, store presentation and customer flow
• Work with mainstream and niche suppliers, airline consolidators, destination management companies (DMCs), and cruise lines to create bespoke holiday experiences

EXPERIENCE REQUIRED:

The role will suit someone currently working in a retail travel agency who is looking for their next step into a more senior or assistant managerial position. In addition, you will have broad destination knowledge, excellent communication and customer service skills and a proven track record of achieving targets. You will be able to work 5 days a week, office hours with flexible to work Saturdays ( a day off in lieu). No Sundays! Ideally you will also have some experience of tailor-making itineraries, and some experience of managing, supervising or mentoring staff. You must be passionate about travel and creating memorable experiences for your customers.

THE PACKAGE:

• Salary is dependent on experience, but very competitive in the current market, with an uncapped commission structure. In addition they offer:

• Uncapped commission structure realistic OTE of 35k pa - 45k pa
• 30 days annual leave (including bank holidays)
• Pension scheme
• Familiarisation trips (subject to availability and performance)
• Training and career development opportunities
• Employee travel discounts
• Flexible rota patterns with Sundays always off
• Opportunity to influence the growth and culture of a brand-new retail store

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have the right to work in the UK. Unfortunately unsuccessful candidates will not be contacted due to high volume of applications.