Retail Travel and Contact Centre Manager

JR United Kingdom; Woking; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading luxury travel company is seeking a Retail Travel and Contact Centre Manager in Woking, responsible for overseeing store operations and a small contact team. The role involves driving sales, coaching, managing P&L, and ensuring excellent customer service. This position offers a competitive salary and benefits.

Benefits

25 days holiday plus holiday concessions

Performance-related bonuses

Fam trips

Qualifications

• Proven experience in travel management or senior sales roles.
• Strong understanding of retail travel operations and P&L management.
• Excellent leadership and coaching skills.

Responsibilities

• Oversee daily store operations and manage a small contact centre team.
• Set and monitor sales targets and analyze performance reports.
• Drive high customer service standards and lead by example.

Skills

Leadership

Sales Performance

Customer Service

Job description

Retail Travel and Contact Centre Manager - Woking

Client:

Location:

Woking, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Our client, a leading luxury travel company, is seeking an experienced Retail Travel and Contact Centre Manager to lead their store and small contact centre team based in Guildford, Surrey. This hands-on leadership role involves managing daily operations, driving sales, coaching the team, and maintaining high customer service standards.

Key responsibilities include overseeing store operations, setting and monitoring sales targets, managing P&L, analyzing performance reports, and leading by example in customer service. Candidates must have previous travel management experience and a proven track record in business performance management.

Experience Required:

• Proven experience in the travel industry, preferably in management or senior sales roles.
• Strong understanding of retail travel operations, sales performance, and P&L management.
• Excellent leadership and coaching skills.
• Commercial awareness and business growth drive.

Salary and Benefits:

• Base salary from £45,000 to £55,000 depending on experience.
• Performance-related bonuses.
• 25 days holiday plus holiday concessions.
• Fam trips.

To apply, please email your CV. A team member will contact you to discuss the role and company.