Retail Travel and Contact Centre Manager

JR United Kingdom; Guildford; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading luxury travel company is seeking an experienced Retail Travel and Contact Centre Manager for their Guildford location. This hands-on leadership position requires managing operations, driving sales, and ensuring exceptional customer service standards. The ideal candidate will have a proven track record in the travel industry and strong management skills.

Benefits

Performance-related bonuses

25 days holiday

FAM trips

Qualifications

• Proven travel management experience.
• Strong understanding of retail travel operations.
• Excellent leadership and coaching skills.

Responsibilities

• Oversee daily operations of the retail travel store.
• Set, monitor, and drive sales targets.
• Manage store P&L and customer KPIs.

Skills

Leadership

Sales Performance

Team Development

Commercial Awareness

Job description

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Retail Travel and Contact Centre Manager, Guildford

Location: Guildford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

Our client, a leading luxury travel company, is growing rapidly and is recruiting for an experienced Retail Travel and Contact Centre Manager to lead their store and small contact centre team in Guildford.

This hands-on leadership role involves managing daily operations, driving sales, coaching the team, and ensuring high customer service standards, as well as leading the UK contact centre.

Candidates must have previous travel management experience with a proven track record in business performance management.

Responsibilities:

• Oversee daily operations of the retail travel store for smooth functioning.
• Set, monitor, and drive sales targets for the store and team members.
• Manage store P&L, budgets, margins, and costs to meet sales and customer KPIs.
• Analyse performance reports and implement strategies for profitability and efficiency.
• Lead by example by servicing walk-in customers and handling inquiries.

Experience Required:

• Proven experience in the travel industry, preferably in management or senior sales roles.
• Strong understanding of retail travel operations, sales performance, and P&L management.
• Excellent leadership and coaching skills with a passion for team development.
• Commercial awareness with the ability to drive results and business growth.

Salary and Benefits:

• Base salary from £45,000 to £55,000 based on experience.
• Performance-related bonuses.
• 25 days holiday and holiday concessions.
• Familiarization trips (FAM trips).

To apply, please email your CV. A team member will contact you to discuss the role and company.