Retail Travel AdvisorBurnham-on-Sea, Vereinigtes Königreichvor OrtBurnham-on-Sea, Vereinigtes K[...]

TN United Kingdom; Burnham-on-Sea; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Retail Customer Service Advisor, where your personality and passion for travel will shine. In this dynamic role, you'll inspire customers and colleagues alike while embracing the evolving technology that enhances customer experiences. With a strong focus on achieving targets, you'll proactively solve challenges and exceed sales objectives. Enjoy fantastic holiday benefits, a competitive salary with commission opportunities, and a supportive environment that values your development and well-being. This is your chance to make a difference in the world of travel!

Benefits

Holiday Discounts

Health and Wellbeing Support

Investment in Development

Inclusive Environment

Flexible Shift Patterns

Qualifications

• Strong commitment to achieving targets and overcoming challenges.
• Ability to use initiative to proactively spot and resolve potential problems.

Responsibilities

• Inspire and respect customers while sharing a great amount of fun.
• Proactively investigate and resolve any questions or complaints.

Skills

Customer Service

Sales Target Achievement

Problem Solving

Team Collaboration

Organizational Skills

Flexibility

Job description

Job Title: Retail Customer Service Advisor at TUI

About the Job

• Use your personality to inspire and respect your customers and colleagues while sharing a great amount of fun.
• Technology is evolving daily, and so is TUI. You will be provided with the best tools to build your knowledge, understand our customers, adapt your style to help answer questions, bring holidays to life, and improve customer loyalty.
• If things don’t go to plan, you will proactively investigate and resolve any questions or complaints.
• Embrace change and rise to the challenges of a customer-focused role.
• Your drive to achieve will lead you to exceed your sales and service objectives, in Retail we call it ‘Smashing your Targets’.

About You

• Strong commitment to achieving targets and overcoming challenges.
• A team player who engages and collaborates with customers and colleagues at all times.
• An organized individual who takes pride in their work and responsibility for their own development.
• Ability to use initiative to proactively spot and resolve potential problems.
• Passion for working within tourism; travel experience is not essential.
• Confidence to handle multiple currencies and administrative tasks while complying with procedures.
• Flexibility to work variable shift patterns, including evenings and weekends, typically shared 4 weeks in advance.

Our Offer

• Fantastic holiday benefits including discounts, special offers, and the ability to purchase additional ‘TUI time off’.
• Competitive salary with a commission scheme rewarding exceeding targets.
• Health and Wellbeing support across five key areas: Financial, Health, Social, Community, and Career.
• An inclusive environment fostering a Culture of Care.
• Disability Confident commitment.
• Investment in your development, starting with an interactive web-based workbook alongside your store induction.

We celebrate your uniqueness and aim to inspire the future of travel. For more on our Diversity & Inclusion initiatives, visit our website.

If you need further information about this opportunity, please email us.

Application Process: To apply, answer the questions fully. An online assessment will be part of the process, which can be completed after submitting your application or received via email shortly after.