Retail Travel Advisor

TUI; Staines-upon-Thames; On-site; Full time

Job summary

Join TUI as a Retail Travel Advisor in Staines, where you'll create unforgettable holiday experiences for customers. You'll be supported to become a destination expert, with varied shifts and a focus on exceptional customer service. Enjoy a competitive salary starting at £12.58 per hour, commission opportunities, and various benefits including health programs and career development.

Benefits

Commission scheme

Holiday benefits

Health and Wellbeing programs

Investment in development

Pension scheme

Life assurance

Qualifications

• Excellent customer service skills with a genuine passion to go above and beyond.
• Strong dedication to achieve goals and sales targets.

Responsibilities

• Inspire customers and colleagues while achieving sales objectives.
• Investigate and resolve questions or complaints.

Skills

Customer Service

Sales

Teamwork

Adaptability

Job description

TUI Staines-Upon-Thames, England, United Kingdom

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TUI Staines-Upon-Thames, England, United Kingdom

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Here at TUI, we’re an inclusive company with a culture of care. By joining the Retail Team as a Travel Advisor in our Staines store, we’ll support you to become a destination expert so you can recommend and sell holidays, cruises, UK breaks, and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers more than just a basic salary, which starts at £12.58 per hour.
• Be rewarded for exceeding your targets with our commission scheme.
• Enjoy fantastic holiday benefits, discounts, special offers, and the ability to purchase additional TUI time off.
• Benefit from our Health and Wellbeing programs across key areas – Financial, Health, Social, Community, and Career.
• Investment in your development and career progression.
• Pension scheme and life assurance.

About The Job

• Use your passion to inspire our customers and colleagues while enjoying a great amount of fun.
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’.
• You’ll embrace change and rise to the challenges of a customer-engaged role both face-to-face and virtually.
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any questions or complaints.
• As technology advances, so does TUI. You’ll receive training on a variety of systems, empowering you to enhance your knowledge while bringing memorable holidays to life for our customers.

About You

• Excellent customer service skills with a genuine passion to go above and beyond.
• A strong dedication to achieve goals and sales targets.
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges.
• Ability to embrace change and adapt to new ways of working.
• A team player who engages and collaborates with our customers and colleagues.
• An organised individual who takes pride in their work and communicates effectively.
• Able to work a varied shift pattern each week in line with shop opening and closing times.

At TUI, we embrace diversity, equity, and inclusion. We encourage everyone to come as you are because together, our potential is limitless.

We’re committed to supporting candidates with disabilities and impairments. If you require any support, please let us know.

To apply for this role, part of the application process will require you to complete an online assessment. You’ll receive an email to complete this once your application has been submitted.