Retail Travel Advisor

TUI Cruises GmbH; Horsham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join TUI as a Travel Advisor in Horsham and become a destination expert, delivering unforgettable holiday experiences. You will engage customers through personalized service while achieving sales goals in a dynamic retail team environment, all while enjoying competitive pay and benefits.

Benefits

Competitive salary starting at £12.58 per hour

Commission scheme for exceeding targets

Holiday discounts and special offers

Access to Health and Wellbeing programs

Career development and training opportunities

Pension scheme and life assurance

Qualifications

• Excellent customer service skills with a genuine passion to go above and beyond.
• Strong dedication to achieving goals and sales targets.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Inspire customers and colleagues while achieving sales goals.
• Handle face-to-face and virtual customer engagement.
• Investigate and resolve customer questions or complaints.

Skills

Customer service skills

Sales focus

Adaptability

Communication

Teamwork

Job description

Here at TUI, we’re an inclusive company with a culture of care. By joining the Retail Team as a Travel Advisor in our Horsham store, we’ll support you to become a destination expert so that you can recommend and sell holidays, cruises, UK breaks, and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility, you’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers a competitive salary starting at £12.58 per hour.
• Be rewarded for exceeding your targets with our commission scheme.
• Enjoy benefits such as holiday discounts, special offers, and the ability to purchase additional TUI time off.
• Benefit from our Health and Wellbeing programs across key areas – Financial, Health, Social, Community, and Career.
• We invest in your development and career progression.
• Access to our pension scheme and life assurance.

About The Job

• Use your passion to inspire customers and colleagues while having fun.
• Drive to achieve your sales goals, often exceeding targets.
• Embrace change and handle both face-to-face and virtual customer engagement.
• Investigate and resolve customer questions or complaints confidently.
• Receive training on various systems to enhance your knowledge and bring memorable holidays to life for our customers.

About You

• Excellent customer service skills with a genuine passion to go above and beyond.
• Strong dedication to achieving goals and sales targets.
• Ability to prioritize tasks in a fast-paced environment and recover from challenges.
• Adaptability to change and new ways of working.
• A team player who engages and collaborates effectively.
• Organized, proud of your work, and an effective communicator.
• Able to work varied shifts aligned with store hours.

At TUI, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are because our potential is limitless. We support candidates with disabilities or impairments; please let us know if you require assistance.

Note: The application process includes completing an online assessment, for which you will receive an email after submitting your application.