Retail Travel Advisor

TUI Cruises GmbH; Exmouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join TUI as a Travel Advisor in Exmouth, where you'll become a destination expert, ensuring customers have unforgettable holiday experiences. This role offers a competitive salary, commission opportunities, and fantastic benefits including health programs and career development, all within an inclusive work environment.

Benefits

Commission scheme

Discounts and special offers

Health and Wellbeing programs

Career development opportunities

Pension scheme

Life assurance

Qualifications

• Excellent customer service skills with a passion to exceed expectations.
• Strong dedication to achieving sales targets.
• Able to prioritise multiple tasks in a fast-paced environment.

Responsibilities

• Inspire customers and colleagues while achieving sales objectives.
• Actively resolve questions or complaints from customers.
• Receive training on various systems to enhance knowledge.

Skills

Customer service

Sales targets

Adaptability

Team player

Organisational skills

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Travel Advisor in our Exmouth store, we’ll support you to become a destination expert so that you can recommend and sell holidays, cruises, UK breaks, and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility, you’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers more than just a basic salary, which starts at £12.58 per hour.
• Be rewarded for exceeding your targets with our commission scheme.
• Enjoy fantastic holiday benefits, discounts, special offers, and the ability to purchase additional TUI time off.
• Benefit from our Health and Wellbeing programs across key areas – Financial, Health, Social, Community, and Career.
• Investment in your development and career progression.
• Pension scheme and life assurance.

About The Job

• Use your passion to inspire our customers and colleagues while enjoying a great deal of fun.
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’.
• You’ll embrace change and rise to the challenges of a customer-engaged role both face-to-face and virtually.
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any questions or complaints.
• As technology advances, so does TUI. You’ll receive training on a variety of systems, empowering you to enhance your knowledge while bringing memorable holidays to life for our customers.

About You

• Excellent customer service skills with a genuine passion to go above and beyond.
• A strong dedication to achieve goals and sales targets.
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges.
• Ability to embrace change and adapt to new ways of working.
• A team player who engages and collaborates with our customers and colleagues.
• An organised individual who takes pride in their work and communicates effectively.
• Able to work a varied shift pattern each week in line with shop opening and closing times.

From a workplace to a place to belong. At TUI, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are because together, our potential is limitless.

We're committed to supporting candidates with disabilities and impairments. If you require any support, please let us know.

To apply for this role, part of the application process will require you to complete an online assessment. You'll receive an email to complete this once your application has been submitted.