Retail Travel Advisor

TUI Group; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company is seeking a Travel Advisor in City Of London to inspire customers and exceed sales targets. You will create unforgettable holiday experiences and actively resolve any customer inquiries. A passion for customer service and a drive for sales are essential. The role offers a competitive salary and fantastic benefits including holiday discounts and career development opportunities.

Benefits

Starting salary of £12.58 per hour

Commission scheme

Travel discounts and offers

Health and Wellbeing benefits

Career development investment

Pension scheme and life assurance

Qualifications

• Passion for inspiring customers and colleagues.
• Ability to exceed sales objectives.
• Confidence in resolving customer inquiries and complaints.

Responsibilities

• Inspire customers and colleagues with enthusiasm.
• Exceed sales objectives by engaging with customers.
• Embrace and adapt to changes in a customer-focused environment.
• Investigate and resolve questions or complaints effectively.

Skills

Customer Service

Sales Achievements

Problem Solving

Adaptability

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Sutton store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• Starting salary of £12.58 per hour
• Rewarded for exceeding your targets with our commission scheme
• Fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers