Retail Travel Advisor

TUI Cruises GmbH; Canvey Island; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits and discounts

Pension scheme and life assurance

Health and wellbeing across key areas

Development and career progression

Time off purchase

Job summary

TUI Cruises GmbH in Canvey Island is seeking a Travel Advisor to help customers choose holidays, cruises, UK breaks and more. You’ll be supported to become a destination expert and to sell a range of holidays with a friendly, customer-first approach.

You’ll work varied shifts, including evenings, weekends and bank holidays, with training provided on systems to help you deliver memorable holidays and top-notch service to every customer.

Qualifications

• Excellent customer service skills with a genuine passion to go above and beyond.
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Responsibilities

• Inspire customers and colleagues while delivering a high level of service.
• Aim to exceed sales objectives in retail.
• Embrace change and handle customer engagement both face-to-face and virtual.
• Investigate and resolve customer questions or complaints.
• Receive training on systems to enhance knowledge and bring holidays to life.

Skills

Customer service

Sales targets

Multi-tasking

Adaptability

Teamwork

Organisation

Communication

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Canvey Island store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

ABOUT YOU

• Excellent customer service skills with a genuine passion to go above and beyond
• A strong dedication to achieve goals and sales targets
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Ability to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

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