Retail Travel Advisor

TUI; Bangor; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join TUI as a Travel Advisor in Bangor and be part of a team that creates unforgettable holiday experiences. We are looking for passionate individuals with excellent customer service skills who can thrive in a dynamic retail environment. Enjoy a starting salary of £12.58 per hour along with various benefits to support your career development.

Benefits

Commission scheme for exceeding targets

Holiday benefits and discounts

Health and Wellbeing programs

Investment in development and career progression

Pension scheme and life assurance

Qualifications

• Passion for customer service and sales.
• Ability to prioritize tasks and embrace change.
• Effective communication and organizational skills.

Responsibilities

• Inspire customers and exceed sales targets.
• Handle and resolve customer inquiries and complaints.
• Utilize technology to enhance customer holiday experiences.

Skills

Customer Service

Sales

Organizational Skills

Adaptability

Teamwork

Job description

Here at TUI, we’re an inclusive company with a culture of care. By joining the Retail Team as a Travel Advisor in our Bangor store, we’ll support you to become a destination expert, enabling you to recommend and sell holidays, cruises, UK breaks, and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences, making us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility, you’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers more than just a starting salary of £12.58 per hour.
• Be rewarded for exceeding your targets with our commission scheme.
• Enjoy holiday benefits, discounts, special offers, and the option to purchase additional TUI time off.
• Benefit from our Health and Wellbeing programs across key areas – Financial, Health, Social, Community, and Career.
• Investment in your development and career progression.
• Pension scheme and life assurance.

About The Job

• Use your passion to inspire our customers and colleagues while enjoying a great deal of fun.
• Your drive to achieve will lead you to exceed your sales objectives, which we call ‘Smashing your Targets’.
• Embrace change and rise to the challenges of a customer-engaged role, both face-to-face and virtually.
• If things don’t go to plan, be confident in investigating and resolving questions or complaints.
• As technology advances, you’ll receive training on various systems to enhance your knowledge and bring memorable holidays to life for our customers.

About You

• Excellent customer service skills with a genuine passion to go above and beyond.
• A strong dedication to achieve goals and sales targets.
• Able to prioritize multiple tasks in a fast-paced environment and recover from challenges.
• Ability to embrace change and adapt to new ways of working.
• A team player who engages and collaborates with customers and colleagues.
• An organized individual who takes pride in their work and communicates effectively.
• Able to work a varied shift pattern each week aligned with shop opening and closing times.

At TUI, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments. If you require any support, please let us know.

To apply for this role, part of the application process will require you to complete an online assessment. You will receive an email to complete this once your application has been submitted.