Retail Travel Adviser – Solihull

Virgin Atlantic; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Staff travel benefits

uncapped commission

Virgin Ventures learning opportunities

Pension scheme

Vivienne Westwood uniform

Job summary

Virgin Atlantic Holidays is seeking a Retail Travel Advisor in Solihull. The role is a 12-month fixed-term contract, full-time (37.5 hours over 5 days) with weekend/evening shifts. You will recommend and sell holidays, provide premium guest service, and work toward sales targets.

Training is provided, alongside travel benefits and a dynamic team environment. Applicants should have strong customer service skills, a track record of meeting KPIs in retail, and a passion for premium travel.

Qualifications

• Customer service skills with a passion to deliver a premium sales experience.
• Proven ability to achieve performance targets and KPIs in a fast-paced retail environment.
• Experience in airline/travel/hospitality or luxury service is desirable.

Responsibilities

• Deliver premium service during every interaction, pre- and post-sale, and identify opportunities to maximise sales.
• Assist customers in planning and booking holidays, meeting high sales targets and guest experience metrics.
• Maintain expert knowledge of destinations, hotels and travel trends and stay up to date with new products.

Skills

Customer service

Sales targets

Premium travel knowledge

Communication skills

Team collaboration

Job description

Hours:

Full Time (37.5 hours, 5 days per week)

Contract Type:

12-Months Fixed Term Contract

Salary:

£27,454 with the opportunity to earn commission

Closes:

Monday 9th November 2026

In a nutshell

At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. We’re proud to offer a dynamic work environment, where no two days are the same. You’ll enjoy a dynamic shift pattern that includes weekends, bank holidays and evenings. This is all part of helping us create unforgettable experiences for our guests every single day!

We love to disrupt the market with fresh ideas, bringing new approaches to the industry and remaining a loud and proud voice for positive change - be it on issues of sustainability, people, or our communities. So, if you’re ready to take your career to new heights, read on.

Join Virgin Atlantic Holidays as a Retail Travel Advisor and help create unforgettable holiday experiences. You'll inspire guests with your travel expertise, recommend and sell holidays, and work towards achieving high sales targets. Enjoy comprehensive training, fantastic travel benefits, and a dynamic work environment!

Day to day

We have the ambition to become the brand of choice in premium long-haul travel. Your passion for connecting people with extraordinary travel experiences knows no bounds. Whether through social media, hosting inspiring events or engaging with the local community, you'll continually seek creative ways to introduce new guests to the Virgin Atlantic Holidays experience.

Working alongside our award-winning Retail team who share your passion and dedication to delivering outstanding guest service, you will:

• Deliver premium service during every interaction, both pre-and post-sale, while actively identifying opportunities to maximise sales and create memorable guest experiences, embodying our values of 'Think Red', 'Make Friends' and ‘Be Amazing’
• No two days are the same. One moment you'll be helping a couple plan their honeymoon in the Maldives, the next you'll be inspiring a family to discover Orlando, before welcoming guests into the store for an exclusive travel event
• Consistently achieve and exceed personal and team performance targets including sales and guest experience metrics through a proactive, guest-focused approach, taking ownership of enquiries and converting opportunities into bookings
• Maintain expert knowledge of destinations, products, hotels and travel trends, demonstrating a proactive approach to staying up to date with new products, hotel offerings and destination updates. Use your passion for luxury travel to confidently inspire guests and drive sales
• Work collaboratively with your team to support the day-to-day success of the store, contributing to a positive, high-performing sales culture
• Provide exceptional after-sales support, taking ownership of guest enquiries, amendments and travel-related requests, ensuring every guest receives a seamless experience from booking through to travel and beyond

About you

We're looking for someone with excellent interpersonal skills, natural warmth and charisma, and a genuine passion for travel and tourism. We're also looking for the following:

• Demonstrated customer service skills with a passion and desire to deliver a premium sales experience
• Proven ability to achieve performance targets and key KPIs in a fast paced sales or retail environment
• Previous experience working within the airline, travel, tourism, hospitality, or luxury service industry is desirable
• A passion for premium travel, with a commitment to staying informed about destinations, trends, and exceptional travel experiences
• Strong ability to build long-term guest relationships through personalised service, trust, and tailored recommendations
• Confident in creating genuine connections to convert enquiries into bookings, and making guests feel valued, understood, and supported
• Skilled at communicating value over price, confidently positioning premium products and experiences in a calm and reassuring way
• Adaptable and resilient, with a positive, solution-focused approach to working in a fast-changing environment
• Our guests love to travel outside traditional office hours, so our stores are open seven days a week. You'll work a variety of shifts across mornings, evenings and weekends, with plenty of notice through our rota planning

This isn't a traditional retail role. Every conversation and every holiday is unique. You'll build lasting relationships, create unforgettable travel experiences, and help guests plan life's biggest moments while representing one of the world's most loved travel brands.

Whether you've worked in travel, luxury retail, hospitality or another customer-focused environment, we'll help you become a destination expert.

What we offer

With our blended training programme, you'll be able to confidently recommend and sell holidays, ensuring our guests have the best store experience!

And that's not all! You'll also enjoy these fantastic perks:

• Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination (did someone say Barbados?)
• Go above and beyond and get rewarded for it. Our uncapped commission scheme rewards great guest experiences and outstanding sales performance, giving you the opportunity to significantly increase your earnings
• Develop your knowledge through Virgin Ventures, with exclusive learning opportunities and partnerships with leading tourist boards and travel suppliers
• Generous contributory pension scheme and life assurance
• Our iconic Vivienne Westwood uniform in your choice of styles!

Accessibility and inclusion

We’re committed to making our recruitment process accessible. If you need reasonable adjustments or additional support, you can let us know in your application. If you’d prefer to speak to someone directly before or during your application, interview or assessment, please contact our recruitment team at [e-mail]. We know every role and candidate is different, so we’ll discuss the adjustments available for the role and at each stage of recruitment, and how best to support you.

At Virgin Atlantic, we’re proud to be an equal opportunities employer and welcome applications from everyone. Whatever your background, identity, experience or perspective, we’d love to hear from you.