Retail Transaction Manager

Porsche Retail Group; City Of London; On-site; GBP 76,000; Full time

Job summary

A leading automotive retailer in London seeks a Retail Transaction Manager to optimize finance and insurance product engagement with customers. The ideal candidate should have proven experience in automotive finance and insurance, strong regulatory knowledge, and excellent coaching skills. This full-time role offers a competitive salary and benefits, including 33 days off and a supportive company culture focused on diversity.

Benefits

OTE of £76,000

33 days holiday

Life Assurance

DC Pension Scheme

Qualifications

• Proven experience within a previous F&I focused automotive role.
• Knowledge/ understanding of the FCA and regulatory bodies relevant to financial services.
• Knowledge of Anti-Money Laundering (AML) and risk mitigation in retail.
• Highly organised with the ability to identify business gaps.
• Excellent communication and negotiation skills.

Responsibilities

• Ensure all customers are fully qualified and offered value-added products.
• Engage retail customers with finance/product presentations.
• Support target setting and monitor Sales Executives’ F&I performance.
• Coach sales executives on finance referrals.
• Handle customer concerns promptly.

Job description

Porsche Retail Group (PRG) have an excellent opportunity for a Retail Transaction Manager to work for one of the world’s most iconic brands and join Porsche Centre East London. To apply for this role, you must have experience within a previous automotive Finance & Insurance (F&I) role.

Role:
Reporting to the General Sales Manager, working as one of two Retail Transaction Managers (RTM), you will be responsible for ensuring Porsche Centre East London optimises every opportunity to achieve the Centre’s Finance, Insurance and Valued Added Product Targets. You’ll also coach the Sales Team to become fully versed in all income streams, supporting them with the selling and advising, of funding options for customers’ vehicles. Being the subject manager expert on all F&I products, as an RTM you will ensure an unsurpassed customer experience whilst adhering to all internal procedures and external regulations.

Responsibilities:

• Ensure all customers are fully qualified and offered relevant value-added products
• Engage all retail customers with finance/product presentations and record referrals accurately
• Support target setting and monitor Sales Executives’ F&I performance
• Coach sales executives on finance referrals
• Maintain accurate F&I data for forecasting and performance tracking
• Manage VWFS Finance Renewals and maintain related platforms and campaigns
• Handle customer concerns promptly, following FCA complaint procedures and Porsche standards
• Ensure compliance with PRG Sales Process, FCA/RICS documentation, and manage VWFS Connect platform

Minimum Qualifications:

• Proven experience within a previous F&I focused automotive role
• Knowledge/ understanding of the FCA and other regulatory bodies relevant to the financial services industry (i.e. ICO)
• Knowledge of Anti-Money Laundering (“AML”) and mitigation of AML risk in a high value retail environment
• Knowledge/ understanding of the motor industry and applicable regulatory environment
• Highly organised, able to identify gaps and opportunities in business performance
• Excellent communication and negotiation skills
• Valid driver's license and ability to drive

Experience / skills required (desirable):

• A track record of performing within a fast paced, customer-facing, luxury retail environment
• Proficiency in dealership management systems (DMS), CRM software, and MS Office Suite (particularly Excel and Outlook)

• Sound understanding of industry processes
• Specialist Automotive Finance (SAF) Expert or Advanced accreditation

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer

• OTE of £76,000 with ability to overachieve and basic salary of £40,000.
• 33 days holiday (Including BH)
• This is a full-time position working Monday to Friday 8.30am to 6.00pm (with a day off in the week) and every Saturday 9am to 5pm
• Option of a VW Group Vehicle at preferential leasing rates
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions

Centre:
Porsche Centre East London, is located opposite Gallions overground train Station (DLR) which you can easily reach from Custom House (Elizabeth Line). With free onsite parking and a short walk to Co-op and Starbucks. It’s also a five-minute walk from SportsDock – multi-use sports complex and Galyons Royal Dock – offering coffee shops and restaurants.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.