Retail Trainer & Sales Coach

Charles Tyrwhitt; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Trainer & Sales Coach to enhance the skills of their retail teams. This role offers the opportunity to design and deliver tailored training initiatives, coach staff on the shop floor, and oversee inductions for new and existing stores. The ideal candidate will possess a strong background in retail, excellent communication skills, and the ability to connect with individuals at all levels. Join a vibrant company that values innovation, teamwork, and giving back to the community, all while enjoying a competitive salary and a fun, engaging workplace culture.

Benefits

Competitive salary and bonus scheme

Staff Discount

Hybrid working policy

Fun company events

Charity partnerships

Qualifications

• Experience in delivering training with a blended learning approach.
• Excellent communication skills and ability to build rapport.

Responsibilities

• Design and deliver bespoke Learning and Development training initiatives.
• Coach on shop floors across all Retail stores in the UK and US.

Skills

Training Delivery

Communication Skills

Coaching

Retail Experience

Blended Learning Approach

Education

Relevant Training or Certification

Job description

The Role

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.

This time, we’re on the lookout for a Retail Trainer & Sales Coach who will be working with Rebecca from our HR team.

What you will be doing

The key priorities of the Retail Trainer & Sales Coach are to effectively design and deliver bespoke Learning and Development training initiatives, spend time coaching on the shop floors across all Retail stores in the UK and US, and oversee the inductions for our existing stores and new store openings.

What we are looking for

How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.

The Retail Trainer & Sales Coach specifically requires someone with experience in delivering training with a blended learning approach both online and offline. You’ll naturally have excellent communication skills and an ability to build rapport. A background within retail and an understanding of the trends will stand you in good stead too!

What you can expect from us:

1. Competitive salary and excellent bonus scheme
2. A entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
3. You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
4. Our hybrid working policy means we work from the office 3-4 days per week
5. We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
6. At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in

Who we are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.

Our spiritual home and flagship store is located on London’s famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes.

At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need.

‘I am Proud and Free to be me!’

When it comes to our people, we really do “Give a shirt”.

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.