Retail Trainee Manager - South London

Majestic; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join Majestic as a Retail Trainee Manager in South London, participating in a structured 12-month development program aimed at preparing you for future management roles. Enjoy a competitive salary, performance bonuses, and extensive training, while sharing your passion for wine and enhancing customer experiences.

Benefits

Up to 20% staff discount

Career progression opportunities

Travel incentives to explore vineyards

Company pension and life assurance

Invitations to wine tastings

Parental leave options

Comprehensive training

Qualifications

• Experience in fast-paced retail or hospitality environments.
• Self-motivated and team-oriented.
• Full UK/EU/EEA driving license for at least 12 months.

Responsibilities

• Drive store performance by maximizing sales and KPIs.
• Provide exceptional customer service.
• Participate in daily operational tasks, including stock deliveries.

Skills

Customer service

Problem-solving

Teamwork

Communication

Time management

Education

WSET Level 2 & 3 (in progress)

Job description

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Retail Trainee Manager - South London, London

Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

db511bd9714a

Job Views:

4

Posted:

05.07.2025

Expiry Date:

19.08.2025

Job Description:

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine is looking for a dynamic, ambitious, and driven individual in South London who wants to grow and develop within a company revolutionizing retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating numerous stores nationwide. Founded in , the company recently returned to private ownership after Fortress Investment Group's acquisition and has undergone a significant transformation, including record market share growth, a new website, and expansion plans for the next five years. We offer over 1, different wines, spirits, and beers both online and in-store, with knowledgeable staff trained to WSET levels.

The Role

As a Majestic Trainee Manager, you will participate in a 12-month development program to gain comprehensive operational, service, and leadership experience, preparing you for future store management roles. You will follow a structured training pathway with support from your Store Manager.

Key Responsibilities

• Be an ambassador for your store, supporting the team to deliver outstanding customer experiences.
• Drive store performance by maximizing sales and KPIs, and developing improvement plans.
• Provide exceptional customer service to foster loyalty and repeat business.
• Offer VIP concierge services, including product updates and tastings.
• Share your passion for products through tastings and in-depth knowledge, supporting your WSET qualifications.
• Maintain the store’s appearance and operational standards.
• Participate in daily operational tasks, including stock deliveries and customer outreach.
• Identify operational improvements and ensure compliance with policies and safety standards.
• Engage in personal development and support junior team members.

Knowledge & Skills Required

• Experience in fast-paced retail or hospitality environments, with a focus on customer service.
• Ability to prioritize and solve problems under pressure.
• Self-motivated and team-oriented.
• Strong communication and time management skills.
• Passion for learning about wine, with the goal of passing WSET Level 2 & 3.
• Full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.

What is in it for you:

• Competitive salary and performance bonus.
• Up to 20% staff discount.
• Career progression opportunities with extensive training.
• Travel incentives to explore vineyards worldwide.
• Company pension, life assurance, uniform, and holiday entitlement.
• Invitations to wine tastings and access to Retail Trust benefits.
• Parental leave options and long service rewards.
• Comprehensive training during the first 3 months and ongoing support.

Job Specifics:

• Contract: Permanent
• Hours: 39 to 45 hours per week