Retail Trainee Manager - Maidenhead and Surrounding Areas

Majestic Wines Warehouse Limited; Maidenhead; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join Majestic Wine as a Trainee Manager and embark on a 12-month development program to learn operational, service, and leadership standards. You will drive store performance, deliver exceptional customer service, and develop your wine knowledge while enjoying competitive benefits and career development opportunities.

Benefits

Competitive salary & performance bonus

Up to 20% staff discount

Career development and internal promotion opportunities

Travel incentives to explore vineyards worldwide

Company pension and life assurance

Uniform provided

29 days holiday including public/bank holidays

Invitations to wine tastings and other perks

Qualifications

• Experience in a fast-paced retail or hospitality environment.
• Wine knowledge beneficial; passion to learn for WSET levels 2 & 3.

Responsibilities

• Drive store performance by maximizing sales opportunities.
• Deliver exceptional customer service to foster loyalty.
• Maintain store appearance and operational standards.

Skills

Outstanding customer service

Strategic problem-solving

Excellent communication

Time management

Adaptability

Job description

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine is seeking a dynamic, ambitious, and driven individual in the Maidenhead area who wants to grow within a company revolutionising retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer with over 200 stores nationwide. Founded in 1980, it recently transitioned to private ownership and has undergone a significant transformation, including record market share growth, a new website, and six new stores, with more planned. We offer over 1,100 wines, spirits, and beers, both online and in-store, supported by over 1,000 WSET-trained colleagues providing knowledgeable service.

The Role

As a Majestic Trainee Manager, you will undertake a 12-month development program to learn operational, service, and leadership standards, preparing you for a future Store Manager role. You will follow a structured training pathway with support from your Store Manager.

Key Responsibilities

• Drive store performance by maximising sales opportunities and improving KPIs.
• Deliver exceptional customer service to foster loyalty and repeat business.
• Offer VIP concierge services, including product updates and tastings.
• Share your passion for products through tastings and storytelling.
• Develop your wine knowledge to support your WSET qualifications and sales confidence.
• Maintain the store's appearance and operational standards.
• Participate in all operational tasks, including deliveries, merchandising, and customer calls.
• Identify and implement improvements to store operations.
• Ensure compliance with policies, safety, and legal standards.
• Take ownership of your personal development.
• Lead by example and support junior team members, providing feedback to your Store Manager.

Knowledge & Skills Required

• Experience in a fast-paced retail or hospitality environment.
• Ability to deliver outstanding customer service.
• Strategic problem-solving skills under pressure.
• Self-motivated with the ability to work independently and in teams.
• Positive attitude and problem-solving mindset.
• Adaptability and resilience.
• Excellent communication and time management skills.
• Wine knowledge is beneficial; passion to learn more is essential for WSET levels 2 & 3.
• Valid UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.

What is in it for you:

• Competitive salary & performance bonus.
• Up to 20% staff discount.
• Career development and internal promotion opportunities.
• Travel incentives to explore vineyards worldwide.
• Company pension, life assurance, and other benefits.
• Uniform provided.
• 29 days holiday including public/bank holidays.
• Invitations to wine tastings and other perks.

Job Specifics:

• Contract: Permanent
• Hours: 39 or 45 hours per week available

We look forward to your application! Together we are Majestic! #TWAM

Note: During high application volumes, roles may close early. Only shortlisted candidates will receive feedback after interviews.