Retail Trainee Manager - Ipswich

Majestic; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading wine retailer in England is looking for a Trainee Manager to join their Ipswich store. This role includes a comprehensive 12-month development program that prepares candidates for future management positions. Responsibilities include maximizing store performance, delivering excellent customer service, managing store operations, and developing product knowledge. The ideal candidate will have experience in retail or hospitality, a passion for learning, and strong communication skills. Competitive salary, performance bonus, and career development opportunities are offered.

Benefits

Competitive salary

Performance bonus

Staff discount up to 20%

Career development opportunities

Pension plan

Life assurance

29 days holiday

Uniform provided

Invitations to wine tasting events

Support from Retail Trust

Qualifications

• Experience in fast-paced retail or hospitality environment.
• Demonstrated ability to deliver exceptional customer service.
• Ability to prioritize and solve problems under pressure.
• Adaptability to changing business demands.
• Passion to learn about wines.

Responsibilities

• Drive store performance by maximizing sales opportunities.
• Deliver exceptional customer service to drive business growth.
• Manage tasting events and maintain product knowledge.
• Ensure compliance with operational standards.
• Support team development and training.

Skills

Team collaboration

Customer service excellence

Problem-solving

Self-motivated

Communication skills

Job description

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Job Reference:

63b9a29ae02b

Job Views:

3

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

Join our team in Majestic Wine Ipswich!

Majestic Wine Ipswich is looking for a Trainee Manager.

We are looking for a Trainee Manager to join us as we continue to grow our business in one of our busiest stores. We believe that this success will come through our very own Majestic people and where better to start than right at the heart of our internal talent.

The Role

As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. As a Majestic Trainee Manager you will work through the career pathway training programme with the support of your Store Manager setting you up for future success.

Key Responsibilities

At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.

Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases

Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.

Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.

Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.

Take accountability and pride for the physical appearance and maintenance of your store both internally & externally

Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.

Continuously identify opportunities to make improvements which will optimise the operational running of the store.

Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.

Take ownership of your own development, utilising the support and resources available.

Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.

Knowledge & Skills Required

Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment

Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer

You can prioritise and strategically problem solve in high pressure environments

Self-motivated, able to thrive when working alone and as part of a team

A can-do attitude with a passion for seeing problems through to solutions

Adaptable and resilient to meet the ever-changing demands of our business

Excellent communication and time management skills

Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications

Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

What is in it for you:

Competitive Salary & Performance Bonus

Up to 20% staff discount

Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!

Fantastic incentives that take you around the world to explore our different vineyards.

A contributory Company Pension Plan

Life Assurance (Worth 2 times your annual salary)

Uniform provided

29 days holiday, including public and bank holidays.

PLUS invites to wine tasting events

Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line

Company maternity, paternity and adoption leave after 26 weeks.

Long service rewards

Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.