Retail Trainee Manager - Harrogate

Majestic; Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Majestic Wine as a Retail Trainee Manager in Harrogate and embark on a 12-month development program. This role offers extensive training in operational and leadership skills, with responsibilities geared towards enhancing customer experiences and driving store performance. Enjoy a competitive salary, performance bonuses, and numerous employee benefits including discounts, career development, and wine tasting events.

Benefits

Competitive salary and performance bonus

Up to 20% staff discount

Career development opportunities with training

Travel incentives to vineyards

Company pension plan and life assurance

Uniform provided

29 days holiday, including public holidays

Invitations to wine tasting events

Access to Retail Trust benefits

Parental leave after 26 weeks

Qualifications

• Experience in fast-paced retail or hospitality.
• Valid UK/EU/EEA driving license for at least 12 months.
• Self-motivated with positive attitude.

Responsibilities

• Deliver outstanding customer service as store ambassador.
• Drive store performance by maximizing sales.
• Participate in daily operational tasks and stock deliveries.

Skills

Customer service

Teamwork

Problem-solving

Communication

Time management

Adaptability

Wine knowledge

Education

WSET Level 2

WSET Level 3

Job description

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Retail Trainee Manager - Harrogate, Harrogate

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Client:

Location:

Harrogate, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

88eb883fa793

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine Harrogate is looking for a dynamic, ambitious, and driven individual eager to grow and develop within a company revolutionizing retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of stores nationwide. Founded in [year missing], the company recently returned to private ownership following Fortress Investment Group's acquisition and has undergone a significant transformation, including record market share growth, a new website, and six new stores, with plans for further expansion over the next five years. Our range includes over 1,000 wines, spirits, and beers, available online and in-store, supported by over 1,000 WSET-trained staff providing knowledgeable, friendly service.

The Role

As a Majestic Trainee Manager, you will participate in a 12-month development program designed to give you comprehensive operational, service, and leadership experience, preparing you to become a future Store Manager. You will follow a structured career pathway training program with support from your Store Manager, setting you up for success.

Key Responsibilities

• Deliver outstanding customer service, acting as a store ambassador and supporting the team to create an exceptional shopping experience.
• Drive store performance by maximizing sales opportunities, focusing on key KPIs, and exceeding targets.
• Build customer loyalty through exceptional service and personalized engagement, including contacting customers with updates and tastings.
• Promote products passionately, manage tasting events, and maintain an enticing tasting counter.
• Enhance your wine knowledge continually to support your WSET qualifications and sales confidence.
• Maintain the store's appearance and operational standards internally and externally.
• Participate in daily operational tasks, including stock deliveries, merchandising, and customer outreach to boost sales.
• Identify and implement improvements to optimize store operations.
• Ensure compliance with internal policies, health and safety regulations, and mandatory training.
• Take ownership of personal development and support junior team members, providing feedback to your Store Manager.

Knowledge & Skills Required

• Experience in a fast-paced retail or hospitality environment, working as part of a team.
• Ability to deliver exceptional customer service.
• Strong prioritization and problem-solving skills under pressure.
• Self-motivated with the ability to work independently and as part of a team.
• Positive attitude and passion for resolving problems.
• Adaptability and resilience to changing business needs.
• Excellent communication and time management skills.
• Wine knowledge is beneficial; passion for learning more is essential to achieve WSET Level 2 & 3.
• Valid UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.

What is in it for you:

• Competitive salary and performance bonus.
• Up to 20% staff discount.
• Career development opportunities with comprehensive training.
• Incentives including travel to vineyards worldwide.
• Company pension plan and life assurance.
• Uniform provided.
• 29 days holiday, including public and bank holidays.
• Invitations to wine tasting events.
• Access to Retail Trust benefits, including discounts and support services.
• Company maternity, paternity, and adoption leave after 26 weeks.
• Long service rewards and ongoing training support.