Retail Trainee Manager - Bishops Stortford

Majestic Wines Warehouse Limited; Bishop's Stortford; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading wine specialist as a Trainee Manager in Bishops Stortford. You'll support daily operations, drive sales, and provide exceptional customer service while developing your team. Enjoy competitive salary, bonuses, and career growth opportunities.

Benefits

Competitive salary and performance bonus

Up to 20% staff discount

Career development opportunities

Travel incentives to explore vineyards

Contributory pension plan

Life assurance worth three times your salary

Uniform provided

29 days holiday

Invitations to wine tasting events

Sick pay scheme

Qualifications

• Experience in a fast-paced, target-driven retail or hospitality environment.
• Willingness to attain WSET Level 3 for career progression.

Responsibilities

• Support Store Manager in daily operations and performance management.
• Drive store performance by maximizing sales opportunities.
• Provide market-leading customer service.

Skills

Customer Service

Problem Solving

Communication

Time Management

Education

WSET Level 2 qualification

Job description

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine in Bishops Stortford is looking for a dynamic, ambitious, and driven individual eager to grow within a company revolutionizing retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer, with over 200 stores nationwide. Founded in 1980, it recently returned to private ownership after Fortress Investment Group's acquisition and has embarked on an ambitious transformation, including record market share growth, a new website, and six new stores with plans for expansion over the next five years. Our range includes over 1,100 wines, spirits, and beers, available online and in-store, supported by over 1,000 WSET-trained colleagues providing knowledgeable, passionate customer service.

The Role

As a Majestic Trainee Manager, you'll support your Store Manager in boosting sales and managing daily store operations. Your goal is to deliver exceptional customer experiences, optimize KPI performance, and uphold high operational standards. You'll also help develop junior team members to reach their full potential.

Key Responsibilities:

• Support your Store Manager in daily operations and performance management, taking responsibility in their absence.
• Drive store performance by maximizing sales opportunities and focusing on KPIs to exceed targets.
• Provide market-leading customer service to foster loyalty and repeat business.
• Offer personalized VIP concierge services, keeping customers informed about products and tastings.
• Share your passion for our products through in-depth knowledge, managing tasting events, and executing attractive tasting counters.
• Assist in recruiting, managing, and developing the team, providing support and feedback.
• Support team members' product knowledge development and their WSET qualifications, while continuing your own learning.
• Ensure the store's appearance and maintenance are always up to standard, reporting issues promptly.
• Identify opportunities to improve store operations continually.
• Maintain full compliance with internal policies, safety, and legal regulations.
• Support communication of store, regional, and business updates.

Knowledge & Skills Required:

• Experience working in a fast-paced, target-driven retail or hospitality environment.
• Ability to deliver exceptional customer service.
• Understanding of retail KPIs and strategies to improve them.
• Strong prioritization and problem-solving skills under pressure.
• Self-motivated, capable of working independently and as part of a team.
• Proactive attitude with a focus on solutions.
• Excellent communication and time management skills.
• WSET Level 2 qualification is desirable; willingness to attain WSET Level 3 for career progression.
• Full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.

What is in it for you?

• Competitive salary and performance bonus.
• Up to 20% staff discount.
• Career development opportunities with extensive training.
• Travel incentives to explore vineyards worldwide.
• Contributory pension plan.
• Life assurance worth three times your salary.
• Uniform provided.
• 29 days holiday, including public and bank holidays.
• Invitations to wine tasting events.
• Access to Retail Trust benefits, including discounts and support services.
• Maternity, paternity, and adoption leave after 26 weeks.
• Long service rewards.
• Comprehensive training and ongoing support.
• Sick pay scheme.

Job Specifics:

• Contract: Permanent
• Hours: 39 or 45 hours per week contracts available

We look forward to your application! Together, we are Majestic! #TWAM

Note: During high application volumes, roles may close early. We can only provide feedback to interviewees.