Retail Trainee Manager - Berkhamsted

Majestic; Dacorum; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading wine retailer as a Trainee Manager, where you'll be part of a dynamic team focused on exceptional customer experience and store performance. This position offers a comprehensive training program designed to prepare you for a successful career within the company, including opportunities for personal and professional growth through WSET qualifications and a supportive work environment.

Benefits

Competitive salary and performance bonus

Up to 20% staff discount

Career development and internal promotion opportunities

Travel incentives to explore vineyards worldwide

Company pension and life assurance

Invitations to wine tastings

Qualifications

• Experience in a fast-paced, target-driven retail or hospitality environment required.
• Willingness to learn about wines and aim for WSET levels 2 & 3.

Responsibilities

• Drive store performance and maximize sales opportunities.
• Deliver exceptional customer service and manage tasting events.
• Participate in operational tasks like stock deliveries and merchandising.

Skills

Customer Service

Problem Solving

Communication

Self-Motivated

Adaptability

Education

Driving License (Full UK/EU/EEA)

Job description

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Job Reference:

01a38a8da33e

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine is looking for a dynamic, ambitious, and driven individual in Berkhamsted who wants to grow and develop in a company that's revolutionising retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of stores nationwide. Founded in , the company recently returned to private ownership after being acquired by Fortress Investment Group. It has undergone a significant transformation, resulting in record market share growth, a new website, and six new stores, with plans for further expansion. Our range includes over 1, different wines, spirits, and beers, available online and in-store. Our strength lies in over 1, WSET-trained colleagues providing knowledgeable, friendly service across all channels.

The Role

As a Majestic Trainee Manager, you will undertake a 12-month development program to gain comprehensive operational, service, and leadership experience, preparing you to become a future Store Manager. You will follow a career pathway training program with support from your Store Manager to set you up for success.

Key Responsibilities

At Majestic Wine, our customers are at the heart of everything we do. You will act as an ambassador for your store, supporting the team in delivering an outstanding shopping experience.

• Drive store performance by maximizing sales opportunities and improving KPIs.
• Deliver exceptional customer service to foster loyalty and repeat business.
• Offer a VIP concierge service, keeping customers informed about products and tastings.
• Share your passion for products through tastings and storytelling, managing tasting events and counters.
• Enhance your wine knowledge to support your WSET qualifications and sales confidence.
• Maintain the store’s appearance and operational standards internally and externally.
• Participate in operational tasks like stock deliveries, merchandising, and customer outreach to boost sales.
• Identify and implement improvements to operational efficiency.
• Ensure compliance with policies, safety, and legal requirements.
• Take ownership of your development and support junior team members, providing feedback to your Store Manager.

Knowledge & Skills Required

• Experience in a fast-paced, target-driven retail or hospitality environment.
• Ability to deliver exceptional customer service.
• Strong problem-solving, prioritization, and communication skills.
• Self-motivated and adaptable, with a positive attitude.
• Willingness to learn about wines, aiming to pass WSET levels 2 & 3.
• Full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.

What is in it for you:

• Competitive salary and performance bonus.
• Up to 20% staff discount.
• Career development and internal promotion opportunities.
• Travel incentives to explore vineyards worldwide.
• Company pension, life assurance, uniform, and holiday entitlement.
• Invitations to wine tastings and access to retail benefits and support services.

Job Specifics:

• Contract: Permanent
• Hours: 39 or 45 hours per week available