Retail Technical Customer Manager

ZipRecruiter; England; On-site; GBP 42,000 - 50,000; Full time

Job summary

A family-run business in food products is seeking a Retail Technical Customer Manager in the West Midlands. The role involves managing relationships with retail customers, ensuring product quality, and working with teams on development. Candidates should hold a degree in food science with relevant experience. Competitive salary around £50,000.

Qualifications

• Educated to degree level in a food science or related subject.
• Proven background of experience supplying into major retailers.

Responsibilities

• Act as the main technical contact for key retail customers.
• Work with teams to develop new products and packaging.
• Ensure all products are safe, legal, and high quality.
• Update technical procedures and company policies.

Skills

Customer relationship management

Product development

Quality assurance

Technical communication

Education

Degree in food science or related subject

Job description

Job Description

Retail Technical Customer Manager

This position is with a multi-sited, family-run business renowned for delivering top-quality products to both the retail and foodservice sectors. The company is dedicated to excellence in customer service, innovation, and sustainability.

About the Retail Technical Customer Manager job

The Retail Technical Customer Manager will be the main port of call for specified retail customers, external and third-party audits, representing the company.

Key tasks

• Act as the main technical contact for key retail customers. Make sure their needs are clearly understood, share updates regularly, and develop and maintain strong, trusting relationships.
• Work with teams across the business to develop new products and packaging that meet customer expectations. Keep customers informed and involved through samples, meetings, and clear communication.
• Help make sure all products are safe, legal, and high quality. Handle complaints, support audits, and work closely with the factory to keep standards high and fix any issues quickly.
• Keep technical procedures and company policies up to date. Take part in audits and work with suppliers to make sure they always meet company standards.

About You

• The successful candidate shall be educated to degree level in a food science or related subject as well as a proven background of experience supplying into major retailers.

More details

The Retail Technical Customer Manager job (ref:8929) and is paying c.£50,000 according to your experience.

The site is based in the West Midlands and is commutable from Redditch, Worcester, Stratford-upon-Avon, Banbury, Cheltenham, Evesham, Royal Leamington Spa, Alcester and surrounding areas.

The working hours are Monday - Friday.

Alternate job titles - Technical Customer Manager | Food Technical Account Manager | Technical Manager | Food Manufacturing Jobs