Retail Tech Engineer (FTC)

Dunelm; Leicester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading homeware retailer's Tech Team in Leicester as a support engineer. You'll provide mission control support for software upgrades and installations of self-checkout tills. This hybrid role offers flexibility and the chance to work on exciting projects while ensuring smooth operations in stores.

Qualifications

• Experience in troubleshooting and providing remote support.
• Ability to communicate effectively with colleagues and engineers.

Responsibilities

• Provide remote support for software upgrades and installations.
• Work with Retail and Store Tech teams to resolve issues.

Skills

Communication

Problem-solving

Analytical

Technical mindset

Tools

Windows

PC Hardware

Active Directory

Tanium Deploy

Enactor

Adyen

Splashtop

Job description

Overview

This is a 1 year fixed-term contract.

About us

Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.

About the area

You might not think it, but remaining the first choice for savvy homeware-shoppers involves some pretty advanced tech. We’ve recently upgraded many of our tills to the latest tech and now we’re rolling out Self-Checkout in over 100 of our stores in the next 12 months.

Join our Tech Team and you’ll not only be part of stimulating projects that are making an impact across our business, you’ll be somewhere you can build a long-term career that always promises to challenge and excite.

What you'll be doing

The role will be working with our Retail and Store Tech teams, providing ‘mission control’ support for a major software upgrade to our Service Tills and installation our Self-Checkout Tills.
Working as ‘mission control’ you’ll be providing remote support to onsite engineers installing the new tills and store colleagues with any teething issues.

This is hybrid role enabling colleagues to work both from home and in our Head Office in Leicestershire.
There isno mandatory number of office days.
There will only be occasional travel to our stores, for complex challenges, team session and training.

To limit disruption to tills in our stores, the role has a working pattern, consisting of:

• 1 in 3 Sundays working from 4pm until midnight.
  In exchange you’ll get a day of your choice off between Monday – Friday.
• Between Monday – Friday we need to provide support between 7am – 7pm.
  Colleagues will alternate between 7am – 3pm and 11 – 7pm.

This is an ideal role for both experienced engineers and someone looking to take on a new challenge.

What we'll look for in you

• We’re looking for someone who loves to communicate, you’ll be talking to store colleagues and engineers via instant messenger and video / phone calls.
• A great troubleshooter, with an analytical approach to problem-solving providing quick and creative resolutions.
• Calm under pressure, you’ll be dealing with daily challenges, so you’ll need to thrive under these circumstances.
• Understanding of Retail, the best way to support of our colleagues is by understand them.
• Technical mindset, you’ll be supporting Windows tills, using our remote management and software deployment tools. You’ll also be making changes to our retail systems.
• The technologies we use in our stores are: PC Hardware, Window, Splashtop, Tanium Deploy, Enactor, Adyen, Active Directory

If you are not familiar with these technologies, we will provide structured learning to help you succeed in this role.

Behaviours/Values

Our shared values of 'act like owners', 'keep listening and learning', 'long term thinking', and 'stronger together' help ensure we are always finding better ways of doing things and spending our time focusing on what’s important.