Retail Team Supervisor

Dunelm; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Store Operations Coach to enhance the shopping experience by maintaining high store standards and engaging the team. This fast-paced role offers opportunities for leadership, motivation, and creating a welcoming environment for customers.

Qualifications

• Experience in retail or visual merchandising preferred.
• Ability to uplift team morale and motivate.
• Strong communication skills and a customer-focused mindset.

Responsibilities

• Promote upselling and customer guidance.
• Build team spirit and celebrate achievements.
• Ensure store standards and product availability.

Skills

Detail-oriented

Leadership

Coaching

Visual merchandising

Team building

Job description

Social network you want to login/join with:

Store Operations Coach
£13.30per hour, rising to £13.84 per hour

We take real pride in our shop floor – it’s where our products are styled, displayed and brought to life for our customers. From creating beautiful, eye-catching displays to running feel-good campaigns and making sure our shelves are full of things people actually want to buy, it all happens here.

You’ll be a visual merchandiser and leader - you’ll be the one who brings it all to life. You’ll lead a passionate team, keep standards sky-high, and help create the kind of shopping experience customers enjoy and colleagues feel proud of. It’s a fast-paced, hands-on role that takes real energy and focus. But when everything comes together and you see those sales climbing – it’s seriously rewarding.

We’re looking for someone who’s got an eye for detail, a love of good design, and the drive to keep things moving. If you know how to make a space feel welcoming, know what sells, and aren’t afraid to roll up your sleeves – we’d love to hear from you.

• Promote a culture of upselling, coaching the team on how to guide customers to what they might love, boosting impulse buys and basket sizes
• Keep energy levels high by building team spirit, celebrating wins (big and small), and being the positive energy that everyone needs
• Have a clear plan for each day, so everyone knows what they’re doing and why it matters
• Check in with your team in wellbeing 121’s, progress and career conversations and support our store succession plan
• Support the Leadership Team in bringing the Engagement Action Plan to life
• Take ownership – be clear on the “why” behind what we’re doing and bring your team with you every step of the way
• Get out on the shopfloor every day with your Store Coach - spot wins, fix snags, and make sure the day runs smoothly
• Grow your team by coaching and mentoring – always be on the lookout for tomorrow’s leaders

The Store Operations Coach is responsible for creating a enjoyable shopping experience by ensuring high store standards, excellent product availability, and strong recovery processes.

They lead the team to execute ME’s and campaigns right the first time, maximising sales and maintaining an engaging shop floor.

With a focus on friendly service and seamless shopping, they bring value and joy to both colleagues and customers. Acting like an owner, inspiring and supporting their team to maximise sales, drive strong delivery and recovery processes.